Issues with Capture

Hi Everyone,
This may be in another thread, but I have not seen anything about this specific issue so I apologize if it is mis-categorized.
Yesterday while finishing a scan I duplicated my file ( I do this as a precaution) before I deleted some extra scans that where very close together. After doing this two of the floors I had as separate layers, where showing the same. One was a stair case, and the other the first floor.
The first floor was only showing the model of the stair case, all of my scan points where still there but with the wrong image. The bottom floor remained, and there was no glitch.

I talked to Bob and he said he had not seen or heard of anything like this happening. He told me to upload the file and see if the data was still there.

To be safe, I re-scanned the top floor and uploaded both files. All the data was still there on the original.

I wanted to know if anyone else has run into anything like this before.

I have also had problems with the capture app quitting after finishing a sweep, multiple times all in different properties. Bob said it could be lack of storage space, but I have over 16gb free.

Thanks!
Jake

WGAN Forum Founder & WGAN-TV Podcast Host 31.24K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.24K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@JakeRees Welcome to the Forum. Quote: Originally Posted by JakeRees before I deleted some extra scans that where very close together. After doing this two of the floors I had as separate layers, where showing the same. One was a stair case, and the other the first floor. The first floor was only showing the model of the stair case, all of my scan points where still there but with the wrong image. The bottom floor remained, and there was no glitch. I talked to Bob and he said he had not seen or heard of anything like this happening. He told me to upload the file and see if the data was still there. To be safe, I re-scanned the top floor and uploaded both files. All the data was still there on the original. I wanted to know if anyone else has run into anything like this before. I have not noticed this. I too duplicate jobs before deleting Scans (and I frequently delete many scans). On this 4-story Atlanta house I shot yesterday, I deleted 40 of the 236 scans. I placed the Scans on the appropriate floor. Stairs are owned by the floor below. About the app (v2) quitting, that happens to me when: 1. Scans are too far apart 2. Bright light 3. After 100+ scans (increases frequency of quitting) 4. Potentially lots of glass (more likely Scan fails) Eager to hear from others on these two topics. Happy holidays, Dan
	10 years ago	Post 6 • IP flag post

143	143 sdubose99 private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Don't know about the first question but I've had the app crash like you saw. Don't know why or how to prevent it. Some help I've been, huh!
	10 years ago	Post 2 • IP flag post

1.08K Orange, California	1.08K craigsauer private msg quote post Address this user	plus 1 plus 1 plus 1 1
	I've been experiencing the app crash, too. I got it several times during the last scan I did. It always (or almost always) happened when I was marking windows and mirrors mid scan.
	10 years ago	Post 3 • IP flag post

220	220 Glenda private msg quote post Address this user	plus 1 plus 1 plus 1 0
	I'm not sure if mine crashed or if I accidentally hit the home button.
	10 years ago	Post 4 • IP flag post

388	388 JohnBecker private msg quote post Address this user	plus 1 plus 1 plus 1 0
	I had the same problem today that Craig mentions. I was entering a trim line and crashed out of the app. I lost the sweep that was in progress and the sweep that was aligning at the time. I had to redo both, but they went in and aligned with no problems.
	10 years ago	Post 5 • IP flag post

154	154 ccctucker private msg quote post Address this user	plus 1 plus 1 plus 1 0
	When you duplicate the scans, it's going to eat up precious memory. If your an app hoarder, especially Adobe and auto desk stuff, that will kill the memory. I have a iPad Air/64 and often have to check my current space allocations. Try it the next time you get a crash.
	10 years ago	Post 7 • IP flag post

93	93 JakeRees private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Hi Everyone, This may be in another thread, but I have not seen anything about this specific issue so I apologize if it is mis-categorized. Yesterday while finishing a scan I duplicated my file ( I do this as a precaution) before I deleted some extra scans that where very close together. After doing this two of the floors I had as separate layers, where showing the same. One was a stair case, and the other the first floor. The first floor was only showing the model of the stair case, all of my scan points where still there but with the wrong image. The bottom floor remained, and there was no glitch. I talked to Bob and he said he had not seen or heard of anything like this happening. He told me to upload the file and see if the data was still there. To be safe, I re-scanned the top floor and uploaded both files. All the data was still there on the original. I wanted to know if anyone else has run into anything like this before. I have also had problems with the capture app quitting after finishing a sweep, multiple times all in different properties. Bob said it could be lack of storage space, but I have over 16gb free. Thanks! Jake
	10 years ago	Post 1 • IP flag post

95 Omaha, NE	95 judysmithre private msg quote post Address this user	plus 1 plus 1 plus 1 3
	I was capturing a scan yesterday and got a missed scan message, but this message was different. It said it appeared the Matterport was about to fall off the tripod. I went and checked and sure enough, the camera was hanging on by less than a 1/2 inch. One more scan, and it would have fallen. I am so thankful for the technology to know that was about to happen. Thank you Matterport for being so smart!
	10 years ago	Post 8 • IP flag post

355	355 Tim private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Wow, that's awesome...clever.
	10 years ago	Post 9 • IP flag post

Issues with Capture84