Well, this sucks.... can deleted model be restored?7519
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| I knew this was bound to happen... We recently deleted approx 200 models because of Matterport's decision to charge for hosting limit overages. We made sure to only delete older ones we THOUGHT we were done with. After all, it makes no sense to continue to pay to host them indefinitely when a client isn't paying for ongoing hosting. If you do that for too long the model will eventually end up costing you more than you made. Today a real estate agent client asked if we could "set to public viewing" a scan we did for them back in 2016. Apparently the property never sold back then and they are only now putting it back on the market. Of course, this just happens to be one of the scans we recently deleted. I just sent an email to support: "I have a client (real estate agent) asking if I can set to public viewing a model I did for them back in 2016. The property never sold and they are going to now try it again. Unfortunately I recently deleted this model to try to get my model count lower due to the billing of models over plan limits. Is there any way to please get this model restored? If not, I fear I will lose this client for future business. Please help!" Has anyone had a deleted model restored? If you've read enough of these forum posts you know that I've ranted about this stupid model hosting fiasco Matterport has going on. I don't like the idea of any limits as long as you having a plan you are paying for, but come on... at the very least Matterport should allow models set to private to not count to hosting limits! You should not have to delete models to not have them count to your hosting limits. Otherwise we get into situations like this. If we lose a client over this, then it's a lot of future money lost for us and Matterport. Ridiculous. |
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HarlanHambright private msg quote post Address this user | |
| they are still there. "delete" does not mean "delete." tech support will wave a magic wand. |
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| @HarlanHambright Good to know.. thanks! | ||
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 WGANBasic Member Seattle |
kjoman private msg quote post Address this user | |
| I also called MP support to see if duplicates count towards the hosting total and they do. They don’t charge to re-upload but they do count in the total hosted. | ||
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 WGAN StandardMember Birmingham, Alabama |
rko1 private msg quote post Address this user | |
| To restore you need the numbers at the end of the link. Very fast and they are very happy to help. | ||
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