|
lcorbett private msg quote post Address this user | |
| Hi all. I did a scan for a property yesterday and the door to the basement stuck out into the hallway, so I had to open and close it. Now the tour is getting stalled at that position.... any suggestions? | ||
| Post 1 • IP flag post | ||
|
|
lcorbett private msg quote post Address this user | |
Right to the left of the stairs... |
||
| Post 2 • IP flag post | ||
|
leeverdon private msg quote post Address this user | |
| Hi there, I had this similar problem. Best to disable the scan which shows the door shut. See screenshot of scan below.  |
||
| Post 3 • IP flag post | ||
|
|
lcorbett private msg quote post Address this user | |
| Thank you so much! I will try it. | ||
| Post 4 • IP flag post | ||
|
JonJ private msg quote post Address this user | |
| In the capture app, use the trim marking tool to trim out the object that's blocking a hallway. You will want to create a box around the object with the arrows pointing inward. This will remove the 3D object from the 3D model. Then reupload for processing. | ||
| Post 5 • IP flag post | ||
|
|
lcorbett private msg quote post Address this user | |
| Thank you John. I will try this... | ||
| Post 6 • IP flag post | ||
|
justinv private msg quote post Address this user | |
| @lcorbett Here is a video I made at my home about opening and closing doors in scans. If you go to about 7:30 you will see the capture app and how to do it. I went outside and was unable to pass through to go outside. I had to use the trim tool trick to get outside. I hope this helps you! |
||
| Post 7 • IP flag post | ||
|
|
lcorbett private msg quote post Address this user | |
| THANK YOU JUSTIN!!! | ||
| Post 8 • IP flag post | ||
|
|
aristepp private msg quote post Address this user | |
| And if your space allows for it, take the door off it's hinges. Extreme, yes, but I've scanned 2 places where the trim thing did not work so I went back, removed the door and rescanned. Problem solved. | ||
| Post 9 • IP flag post | ||
