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Matterport SupportProblemsProcessingProcessing ErrorProcessing Time

Matterport not processing images [Saturday, 2 December 2023]19289

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Member
Chicago
rzphotoman private msg quote post Address this user
Hi all,

Wondering if anyone is having an issue with Matterport not processing images downloaded from a model. I just scanned a property and tried to download some images from the home, and never got the download link from Matterport. Usually only take a few minutes. Is anyone else having the same issue?

Thanks.
Post 1 IP   flag post
ov3d private msg quote post Address this user
Same problem here. I've tried twice now. Might have to resort to one at a time.
Post 2 IP   flag post
WGAN
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Member
Chicago
rzphotoman private msg quote post Address this user
I have Matterport support on hold...holding my breath.
Post 3 IP   flag post
WGAN
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Member
Chicago
rzphotoman private msg quote post Address this user
No help from Matterport till Monday...as suspected.
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WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
While not ideal ~ you can download images 1 at a time ~ looks like they are changing up the photos area with the ability to rename images in the dashboard


Post 5 IP   flag post
WGAN
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Member
Chicago
rzphotoman private msg quote post Address this user
Tried that a few time now with no luck.
Post 6 IP   flag post
neonma private msg quote post Address this user
@rzphotoman
I thought the photo will appear in "Media" tab along with "Space" / "Detail"? "add-on".

The latest photo captured will be found at the bottom of the media list
Post 7 IP   flag post
neonma private msg quote post Address this user
I have just tried and it looks fine to me
Post 8 IP   flag post
WGAN
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Member
Chicago
rzphotoman private msg quote post Address this user
Still not downloading for me.
Post 9 IP   flag post
WGAN Fan
CLUB Member
Coeur d'Alene, Idaho
lilnitsch private msg quote post Address this user
Snapshot link just appeared in my inbox this morning
Post 10 IP   flag post
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