Matterport Ends "Transfergate" Reports WGAN Members: Can you confirm?13697
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
  Screen Grab from Matterport Support page still shows no transfers allowed from Matterport New Pricing Cloud Accounts to Matterport Classic Pricing accounts, as of 9 am EST Thursday, 3 December 2020 Quote: Originally Posted by @Wingman Matterport Ends "Transfergate" Reports WGAN Members: Can you confirm? Hi All, The latest Matterport kerfuffle appears to be over and resolved in the favor of Matterporters. Matterport has ended "Transfergate" - blocking transfers from New Pricing Matterport Cloud Accounts to Classic Matterport Cloud Accounts - reports WGAN Members. Can you confirm this is true? If true, the Matterport reversal came within 24 hours of a sneaky, no-notice implementation that left successful, early adopters of Matterport stunned, befuddled and upset. Among the posts in the WGAN Forum announcing the apparent reversal: ✓ Is Matterport blocking transfers from NEW to OLD Matterport Pricing Plans? Quote: Originally Posted by @mib94 ✓ How to export (Many) Matterport Tours and Host Them on Other Platforms Quote: Originally Posted by @lilnitsch At the time Matterport new pricing was rolled out (Thursday, 26 May 2019), Matterport executives promised on WGAN-TV Live at 5 - Town Hall: Matterport New Pricing - to give one year's notice of plans to sunset Matterport Classic Pricing. During that show, I had a lengthly exchange with (former) Matterport Chief Marketing Officer Chris Bell, Matterport Vice President of Product Management Damien Leostic. (Transcript) about a Matterport feature that enabled transferring of Matterport models to Matterport Classic Cloud Plan from a Matterport New Pricing Cloud Plan: --- Dan Smigrod: Well, Damien, I need to push back a little bit because the transfer feature is presently part of the classic plan. It's a huge benefit to the existing Matterport service providers that have been around quite some time to say, "Oh well this would be a way that I am not capped with a number of models that I can host on my classic plan." If I really do have a thriving business and I'm processing with more than $69 a month, then it would make sense for me to add another account. Dan Smigrod: Then at some point if you keep loading on membership benefits into the professional and business account, then maybe they would actually be a reason to switch. But in terms of keeping everybody happy who is a classic member, if you let us know that transfer would remain free for another year, then I think that scenario may resonate with a number of pros. Chris Bell: Dan, I think it's a good suggestion. We're not going to make some feature and policy decisions on live TV, but we're going to go back and we're going to answer this question and we're going to answer it on your forum. Let's take it head on. I understand the use case. I also believe in my heart of hearts that as many of you start to use the new tiers and we start to add value to the tiers that you'll want to be at that level. Chris Bell: But for now, I applaud the creative solutions to make what we have on the table work for your businesses today and I appreciate the flexibility. So if you're willing to work that hard to keep things in kilter for your business, I think it just shows a lot of passion for Matterport. So we'll do our part and go back and evaluate that exact question.[/i] --- While the outcome of that discussion was fuzzy, it's likely many Matterporters assumed that Matterport would give a year's notice if it sunset the transfer feature that was documented in this WGAN Forum post: ✓ How to game the new Matterport Pricing Kindly confirm if you are - once again - able to transfer Matterport spaces to Matterport Classic Cloud Account from a Matterport New Pricing Account. Additional thoughts? Happy holidays, Dan P.S. As far as I know, there has not been an official statement by Matterport made on this topic, though I did suggest the following in a WGAN Forum post on Wednesday 2 December 2020: ✓ Transfergate: I could imagine Matterport CEO Sending this Apology This Week |
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 WGAN BasicMember Denver |
pixelray private msg quote post Address this user | |
| I can transfer again. My guess is that this was either a test run or else the backlash was too much. But, it's safe to say this is something they are going to do at some point soon. Why else would this have happened? Maybe it was a test across the platform??? I'm guessing we will get the announcement very soon. |
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Louisville, KY |
JohnLoser private msg quote post Address this user | |
| How does this affect the "value" of a "Classic" account that one may want to sell/transfer to another entity? | ||
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 WGAN StandardMember Las Vegas |
VTLV private msg quote post Address this user | |
I cannot transfer a tour out of a starter plan this evening   |
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justinv private msg quote post Address this user | |
| I have my clients get there own account and I upload directly to them for long-term storage. If it is a house on market, I will hold it for a little while. This has 2 great benefits, 1. I do not have to worry about having too many models and 2. Matterport never tries to get them to buy a camera because they think they already have one. To me, this is a win-win. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @justinv Yes. That said, feels like a missed opportunity to charge for hosting, support and maintenance: ✓ Tip: Offer Hosting, Maintenance and Support Instead of Transferring Spaces ✓ Example of Charging for Matterport Monthly Hosting, Support and Maintenance ✓ Tip: How to do automatic monthly billing ✓ Question of the Day: What tool(s) do you use to automate recurring billing? happy holidays, Dan |
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Expertise private msg quote post Address this user | |
| So, sometime in the next year they are probably going to try to roll this back out I'd think. |
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WGAN Standard Member Las Vegas |
VTLV private msg quote post Address this user | |
| @Expertise - End of January seems to be their ideal time to throw logs on the fire after their shareholders demand fatter paychecks for the next fiscal year. | ||
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
Quote:Originally Posted by VTLV I believe it's how it has been always. The quote from the support page Dan has posted above Quote: Originally Posted by Matterport Support |
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justinv private msg quote post Address this user | |
| @DanSmigrod I do not feel that way. I never charged for hosting and did not mind it in my account when they never enforced the limits on the accounts. After that, I told them to get their own account and I transferred them out. When a long term lead comes around, the first question I ask them is do you have your own account. I tell them that's the only way I do them. Then I tell them to be careful of anyone else telling them they will host forever with or without a cost. I mention the first time they do not pay their monthly bill, the models go dark and can only come back from dead if that person pays the bill. I might have lost a few gigs but most people are inquiring for more than Matterport. I might have lost 2-3 jobs that I can remember this year over them getting their own account. Too bad Matterport did not give affilate links! I honestly have a hard time getting invoices out once a month, so that sounds like a real pain in the [tush] to me. My goal is to actually get out of paying my Matterport account and solely using customers accounts to upload models. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @justinv Yes. I understand. Perhaps we can respectively agree to disagree about having clients host their own models versus a Matterport Service Provider charge for hosting, support and maintenance. Regarding a Matterport affiliate link for referrals, I can not even imagine why Matterport has not embraced this. Your business model is a great example of where this would be a win-win-win for Matterport, you and your clients. Happy holidays, Dan |
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