EyeSpy360 support?????11513
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realeshots private msg quote post Address this user | |
| Anyone else having luck communicating via chat or email with ES360? Not getting much of any response. I understand the circumstances, but I am more than disappointed. | ||
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 FounderNail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| A combination of their product taking off and covid. Wishing them well | ||
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 WGAN StandardMember Lisbon, Portugal and London |
Pedrotex69 private msg quote post Address this user | |
| If you have done a job and something is not quite as it should, send them an email to: orders@eyespy360.com I am in the UK, and usually they reply the same day and fix it, it might be next day for the USA. All the best and keep safe. |
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simbany1 private msg quote post Address this user | |
| Placed a TAAS order for a 3d floor plan on Saturday and still waiting for the 3d floor plan. Sent a couple of emails and still waiting. I understand that this is a different time and hope that they can get back to me soon as I'm "testing the waters" to see which virtual service to use. Hopefully this 3 day delay is just temporary due to the pandemic. | ||
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 EyeSpy360Support Team London |
ella_EyeSpy360 private msg quote post Address this user | |
| Hello all, Nice to meet you. My name is Ella and I work in the customer services department of EyeSpy360. My deepest apologies for the delay in response time. We have been inundated with messages since the outbreak of COVID-19 and are working as quickly as we can to get back to people. Please let me know if I can be of any assistance. Best, Ella |
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WGAN Standard Member Lisbon, Portugal and London |
Pedrotex69 private msg quote post Address this user | |
| Hi Ella, I have been in touch with support about the pricing I have been charged, everytime I do a job, TaaS. I subscribe thrue a promo that was available kn this platform that finished on the 29th February. They don't seam to acknowledge that, as my company is based in the UK. You are not converting the dollars I am paying into ponds,you are charging me the normal UK fees, and that is not what I subscribe. All the best, keep safe. |
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EyeSpy360 Support Team London |
ella_EyeSpy360 private msg quote post Address this user | |
| Hi Pedro, Our pricing conversion is fixed, which would explain why it is not an exact conversion - currency exchange rates are particularly volatile at the moment! I do apologise for the inconvenience this has caused you. I have passed on your concerns to accounts and they will investigate further to see if anything can be done. I hope this helps and stay safe too. Best, Ella |
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WGAN Standard Member Lisbon, Portugal and London |
Pedrotex69 private msg quote post Address this user | |
| Thank you Ella, but from what i gather they are not even making any conversions, they are just charging me the UK prices, and that is not what I sign for. Thank you for looking into this, all the best, keep safe. |
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