Issues with Matterport hard links within mattertags.9694
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| Just as a FYI, don't promise clients that you can link to other locations within a tour using hard links. There is a bug, and it just will not work. Matterport is aware of it, but have not produced a solution for it. I reported it on June 11 and when I tried to link locations within the same tour today it was not working. It takes you to the same location every time. The behavior is strange because you can create some links, but at some stage it stops working. This is a game breaker for me. |
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| Just tried it in the old workshop and it works but you cannot add text, it says the input is too long. Just can't win. | ||
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San Francisco |
Jwbuckl private msg quote post Address this user | |
| @leonherbert I am having Support call you right now. | ||
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| @Jwbuckl Thanks, just spoke with Dee, there is definitely something going on. I am going to try and find out what exact behavior is causing this problem and pass it on to Dee. Hopefully between us all we can get to the bottom of this. | ||
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San Francisco |
Jwbuckl private msg quote post Address this user | |
| @leonherbert Thank you. I understand that your issue has been fixed? Correct? If not, I will continue to follow in the background. | ||
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| Negative, it is not fixed. Right now, I am able to create the links, but we have not found out why this happens. As I said, I will attempt to find out what causes this behavior to occur and pass that on to Dee. |
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 WGAN StandardMember Las Vegas |
VTLV private msg quote post Address this user | |
| @leonherbert - I had a similar issue last February and got out of the beta program only to have it come right back. Support went cold. The issue didn't change. I created a BitLy link and the link worked from there. Have you considered trying this idea? |
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