house not lining up9450
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fotoguy private msg quote post Address this user | |
We just finished a tour at a ranch style house. As you can see from the screenshot, half the house is askew. Will this line up correctly when we upload it? |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @fotoguy Yikes! I would be surprised if it did, but try anyway and in the mean time send a note to Matterport Support. When scanning, best practice is to watch where the scans show up. If a scan show up in an unexpected spot, delete and re-scan. This will prevent potential problems such as the potential one here. Please keep us posted. Dan |
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fotoguy private msg quote post Address this user | |
| Tried MP support, both regular and urgent but nobody is available. We went ahead and uploaded it and hope for the best. I never have seen this is all the tours we've done. If anybody has any suggestions, let me here them. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @fotoguy You can contact Matterport Support here ... https://support.matterport.com/hc/en-us/requests/new or https://support.matterport.com/ Please let us know "what happens" and "then what"? Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @fotoguy The good news is that even if it is bad news, Matterport Support can likely fix it. Best, Dan |
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fotoguy private msg quote post Address this user | |
| Thanks Dan. I just submitted an online support request and attached the image. I believe they work on pacific time so there is still time for them to call today. | ||
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