HELP! Matterport has overcharged me, again!9428
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 WGAN FanClub Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| On December 02, 2018 I paid full for $499 for the basic classic plan - paid in full through 12/02/2019. In early 2019 my account was switched to a monthly without my permission and received several credit card charges for a monthly fee. I challenged them obviously. Just today I spotted my account was reverted back to the annual prepaid classic basic but was billed $284.96 on my credit card. This is preposterous! Does anyone have the email address for the CEO and upper level management with Matterport? I guess my next step is to sue, especially since after no less than 10 requests to support, has anyone, ever gotten back to me on this. Help! | ||
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Jjd17 private msg quote post Address this user | |
| If you get ahold of them ask them to stop trying to steal clients. | ||
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 PremiumMember North Palm Beach, FL |
hometakes private msg quote post Address this user | |
| It’s just typical. Although you will hear from some people here not having an issue with Matterport Support that’s more the exception rather than the rule. A company that’s more interested in sales and revenue then it is supporting its vendors. Although I don’t like GEOcv’s pricing model either I will say that you’ll be much happier with their vendor support. | ||
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| I think my Pro2 will be for sale soon. Less than 400 turns. What a catastrophe this has been! They are impossible to contact. a dozen support requests, zero response! I'm trying twitter now to see if there's anyone remotely interested in helping me! Beyond pathetic IMO. | ||
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| There is a lot of opportunity when a responsible vendor for 3D tours emerges. I'm beside myself. Worst support experience EVER! At least I learned my lesson and now know the TRUTH. | ||
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| GEOCV is awesome, but their prices are a little too much for me. I'd do GEOCV if they do GSV and charge $15 per upload for GSV and offer a pay-as-you-go per fee upload for the tour. | ||
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| When I sell my Pro 3D I will just buy a Theta V and focus on Zillow. | ||
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| All my expectations for MP has been eviscerated. LOUSY provider support. I can do better. Syonara! And my lawyer is in California, we're going after them HARD if they don't fix this soon. | ||
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DeeJ private msg quote post Address this user | |
| @getmyvr I'm so sorry for all the issues you have experienced. I have personally checked your account and verified that your subscription service is correctly set to Yearly Basic Classic. I am double checking to make sure you have been refunded for all the erroneous charges. You are important to us and there are no excuses for not having responded sooner. |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
Quote:Originally Posted by GETMYVR I would think more before buying a Theta V with its ridiculous 3-4 m wifi range in direct line of sight only. Also it is still possible that you will be doing a lot of GPS corrections due to their problems in writing GPS coordinates. You end up with a lot of panos sitting in wrong spots and even on top of each other where the distance between them can be in fact 20m or even more. I have done a few tours with my Theta V for Google Maps. On 30 panos it takes at least 30 minutes and more just to place them in correct spots on Google Maps. I am exploring a solution right now with using RTK system just to get correct and sub-cm accuracy just for GSV and Theta V. I would not do it just for Theta V as it is a few $100s(still a few times cheaper than other RTK) but I also have a drone and would love to make it RTK. Plus when I get it working with Theta V I can use it for any other 360 camera. |
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| Thank you Dee! I did receive your email and appreciate your quick resolution for finally restoring my service correctly, and for amending the wrongful charges. My best, Chris. | ||
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