As Matterport sends eBlasts, I post them to separate threads like this, in case MUG Forum Members want to comment or discuss ...

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Dan

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The following is the text of an email (3 November 2015) from the Matterport Team.

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Enhanced support to keep you scanning

Dear Matterport Customer,

In our ongoing effort to better serve you with quick and complete support solutions, we’re glad to announce our migration to a new support system.

Find answers faster
Using what we’ve learned from you over the past months, we’ve completely re-written our support site, distilling your most common questions into clearer, more accessible articles. This means you’ll find the answers you need faster.

And when an answer isn’t there, contacting Matterport Support is only a click away!

Access training materials
We have also expanded our materials to help new users get started and become advanced Matterport scanners in no time. Our new support materials will help you onboard new service providers as you grow your team.

Support that finds you
With the launch of our new system, our support team will be available to you, wherever you are. You’ll now be able to contact our Support team via private messages sent to our Facebook page, or by tweeting @matterporthelp, to get speedy answers to all your questions.

The migration will begin tomorrow, November 4. While we expect no down time, responses may be slower than usual as we transfer tickets to our new system.

As always, you can reach us support@matterport.com.

-The Matterport Team
Copyright © 2015 Matterport Inc.
All rights reserved

140 S. Whisman Rd, Suite A
Mountain View, CA 94041

Corporate Office
+1 (650) 641-2241