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3D ShowcaseAdvicebugFilm StripHighlight Reel

Highlight Reel Not Working Properly8789

WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
Today; I created a highlight reel like I always do. When someone would click on the 3D Tour link they would go to a page and see a bunch of flashing...you would see the dollhouse intermittently and it would just flicker. Contacted support and they told me they fixed the problem by changing the starting point and said it was a bug they see sometimes. Well, now the highlight doesn't play...I don't even see the play button to start it. I do see the still pics I grabbed for the tour and you can click on them, but the photos aren't panning and it will not move through the space...anyone else having issues with highlight reels??
Post 1 IP   flag post
Matt19 private msg quote post Address this user
Your walk throw seemed to work for me. Unless you were talking about a different tour.
Post 2 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
Weird - it is working now - but as I was typing this thread yesterday; there was no play button and it wouldn't do anything. Strange.
Post 3 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
So - I have found out that even though I have turned on all the appropriate toggle switches; they aren't saving when I hit publish. I have had to publish and save multiple times. For some reason; it's just not saving those updates.
Post 4 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
@pixelray

Try a different browser?

Dan
Post 5 IP   flag post
Ghagendorf private msg quote post Address this user
I have this issue all the time. Even though I save my options like show a tour button, I usually have to do it twice before it takes.
Post 6 IP   flag post
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