CUPIX versus Matterport: Color Adjustments and Editing in Lightroom8186

Originally Posted by @rzphotoman
I understand your frustration, Ross, and I'll be sure to pass on your feedback to the product team. Matterport has always been a fully automated processing system, which has its advantages and disadvantages. One disadvantage is the inability to manually photoshop every pano. That said, we do try to improve the image quality of the processing engine's output by looking at as many different scenarios and lighting conditions as possible. These are great examples of where we can improve the image quality, so I really appreciate you sharing them.

Originally Posted by @rzphotoman
Thanks for reaching out with your feedback. I don't believe at this time there are any plans to change the processing engine to the way it was a year ago. That said, we did try to fix the overexposure in windows that was concerning some customers. Unfortunately, that fix did not work out as planned and we did end up reverting to the way things were about a month ago. If this is still considered overexposed to you, I really am sorry, but as mentioned, I don't believe they plan to go back any further at this point.

Originally Posted by @rzphotoman
That is not what any MSP ever signed up for. I will post this answer on the WGAN forum and others are up to date on your final decision to this problem. Many MSPs have been waiting for a fix. I have a feeling they will not be happy with this response…but we’ll see, maybe I’m wrong and everyone loves loosing clients and re-scanning half their jobs now. Since Matterport already has a reputation of not supporting their MSPs, this will just strengthen that opinion.

Originally Posted by @June
Thanks for reaching out with your concern. Yes, the developers are aware of the overexposure issue and are working on it. My message may not have been clear. What happened was a fix to the overexposure in windows problem was released. That fix introduced a different bug. The team tried to fix that quickly and released that fix about a week after the first fix was released. This second fix, unfortunately, also did not have the desired results to they decided to roll both fixes back to the way things were, which meant we were back to having over exposed windows. What I don't see happening is rolling things back to the way things were a year ago.

The team is continually looking at ways to improve this and I have no doubt they will figure it out eventually. I just don't know when that will be. It's not as simple as reducing the brightness of the overall image. We want to keep the low lit areas brighter and easier to see while reducing the brightness in overexposed areas. Keep in mind that it's a computer trying to figure out what's actually overexposed and what should be bright because it's a white wall and they are, by definition, bright

I understand the frustration and concern users are having. Please know that we are working on a solution to resolve the problem, but these things do take time and a lot of testing. The same processing engine has to work well for every different type of lighting situation and environment, while providing tens of thousands of users with subjective options on what the right brightness level and color should be with adequate image quality. This is by no means an easy solution, but we will find it.