Help. Matterport wont stay connected to IPAD6995
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FedTheRealtor private msg quote post Address this user | |
| Hi, I have a first Gen matterport. Pro 3D, it was working with out an issue. Last scan I did was was March. I went to do a scan today in May for a rental I have. I charged it the previous night, power it on and the iPad see's the connection via Wifi. I log into the capture app, it sees the camera and then 10secs later it doesn't see the camera in the app. It goes back to "connect camera". I check the Wifi and the connection is still established. The camera will then turn itself off 30seconds. This had never happened before. I have updated IOS on my iPad to the very latest. I deleted and reinstalled capture app. Updated the firmware on the Pro 3D. Nothing has changed thou. Matterport still drops out 10sec after Capture app is launched. Has anyone experienced this issue? Thanks in advanced. |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @FedTheRealtor Ugh! Any of these posts helpful? Similar problem? ✓ stuck at "Shutting down..." after Firmware! ✓ Urgent onsite with Camera Issue ✓ Matterport Pro2 "Wifi Fault" Error ✓ Matterport Camera indicates Hardware Error Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by FedTheRealtor |
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FedTheRealtor private msg quote post Address this user | |
| @DanSmigrod none of the links helped I will be calling up Matterport support tomorrow BUT I think that the Firmware upgrade might have bricked my camera. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @FedTheRealtor Please use the search box to see if you can find the same or similar challenge: Urgent Problem Brick Frozen Firmware Help Wi-Fi Disconnects Please let us know what Matterport Support says... Dan |
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FedTheRealtor private msg quote post Address this user | |
| This is the issue I am experiencing MUCH EASIER TO EXPLAIN THROUGH VIDEO |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @FedTheRealtor Hmmmmmmmmmm..... Thanks for sharing the video. That's a huge help seeing the challenge ... Unfortunately, looks like you have the first sighting/reporting of this problem. Please let us know what Matterport Support says. Thanks, Dan |
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Property3dNZ private msg quote post Address this user | |
| @FedTheRealtor Hi There Sorry I have just seen this post now. A long time ago when I first started shooting with this camera I experienced something similar and wasted alot of time trying to figure it out! MP advised me that something else was interfering with the signal and advised me to turn off all electrical things in the area that could be interrupting the signal. This was not an option as I was scanning an apartment in a Retirement Village with 100's of residents all around me relying on different devices (including some devices that were keeping some alive!). I hope they have managed to figure it our for you! Marcia |
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