3dVista skin not showing when uploading tour to web server20374
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enriqueleopardi private msg quote post Address this user | |
| HEllo, I am facing a problem. I wonder if it had happened to anyone and a solution was found. I created this tour with 3DVista:. which is working perfectly. When I uploaded the tour using FTP to the schools website, the tour is not showing properly. Part of the skin is not showing. Menus dont show, audio and video are not playing and the content of hotspots are alno not showing. see here Tour was uploaded to the folder called Public_html/tourescolaprimeira The website is hosted in Locaweb, and was made using php. I don know but I suspect it has something to do with the php. if you check this image you can see the error prompted in console.  do anyone know how I might solve this problem and how to prevent for it to happen again? I contacted 3DVista support but haven't got a solution yet. Any input is valuable. Thank you! |
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ron0987 private msg quote post Address this user | |
| @enriqueleopardi have you tried posting to the Facebook 3Dvista group, I find that is monitored more closely and there are a great number of subject experts there that respond very quickly and from what I see resolve most issues. | ||
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enriqueleopardi private msg quote post Address this user | |
| HI Ron. Since I chosen t have a Facebook account I never check 3dvista group over there. I will wait if I get an answer here or if 3Dvista gives me a solution. If not I will try using my wife´s FB account to post a question on their group. Thank a lot for the tip! |
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enriqueleopardi private msg quote post Address this user | |
trying to delete  |
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GarySnyder private msg quote post Address this user | |
| @enriqueleopardi I upload VT's created with 3DVista all the time and not had any issues. Try adding the following to the url https://storage.net-fs.com/hosting/8001594/5/index.htm and see if this works. Please let us know if this works. |
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enriqueleopardi private msg quote post Address this user | |
Quote:Originally Posted by GarySnyder Hi Gery, it is the first time I have an issue as well. The tour hosted in 3Dvista hosting service shows no problem,https://storage.net-fs.com/hosting/8001594/5/ as in the URL you you suggested. The problem appears when the tour is hosted in mz clients website: https://escolaprimeira.com.br/tourescolaprimeira/. or maybe I misunderstood your suggestion? |
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GarySnyder private msg quote post Address this user | |
| Sorry I just popped out but if the VT is hosted on 3DVista's server I have no idea what the problem might be. What I was suggesting is adding /index.htm to the end of your link. This is if you are hosting your own VT’s. Good luck and let us know how you get on |
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enriqueleopardi private msg quote post Address this user | |
| I received a reply from 3Dvista support. which unfortunately dent solve the problem either: "we are unable to resolve the problems that arise from third-party servers. This is precisely why we took the initiative to create our very own hosting platform, which was designed specifically to circumvent these types of issues. It is crucial for you to reach out to the experts who are knowledgeable about your specific hosting service so they can assist you appropriately. Regarding the tour, it is functioning well; the challenges you are facing likely stem from either missing files or incorrect permissions that need to be addressed." I will try to post at Facebook group. I will come back here in case I find a solution. |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| It looks like you have a folder permissions problem. You need to set read access permissions to anonymous for the whole "tourescolaprimeira" folder and any file and folder within it. Talk to your hosting support if you do not know how to do it. | ||
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enriqueleopardi private msg quote post Address this user | |
Quote:Originally Posted by Wingman if you mean setting 755 permission to folders and 644 permission to files, I have done it already. Or it is something else I should do? Thank you! |
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enriqueleopardi private msg quote post Address this user | |
| Problem solved!!! I found a line of code inside the .htaccess (which was located in the Public.html folder) that was blocking all .txt files on the server. I imagine the person who created the website did for security reasons. In my tour the pt-BR.txt inside Locale folder. To solve the problem I added the following line of code: <Files "pt-BR.txt"> Allow from all and therefor allowing the pt-BR.txt to be read and/or run properly. I learned quite a bit trying to solve this. Hope it can happen someone as well. Thanks again! |
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WGAN Fan Club Member Queensland, Australia |
Wingman private msg quote post Address this user | |
Quote:Originally Posted by enriqueleopardi I do not remember if there are any numbers.. it just has to be set for public access with anonymous user. anonymous means anybody can access it so it's made public with it. Usually you set it for a folder and say it applies to any subfolder and files within the folder you allow anonymous users to access. httpaccess file was my second guess but from my professional experience in web development and setting up web servers 100s of times in my work I did not think httpaccess needs to say exactly what folders you can access. It is for denying access mostly so anything which is not disabled for access should be allowed. It could be that my memory is not that good but the last time I did something like this professionally was almost 16 years ago. I am glad you figured it out. Next time you run into something like this the developers tools in Chrome is a way to go for troubleshooting. That's how I figured it out trying to actually access the first file that was failing to load. I copied its url from the developer tools, pasted it into a browser and saw permission access problem. |
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