Third party access to cloud collaborator email (Matterport)19278
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 WGANStandard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| Hi all, A long winded title (sorry), but I recently had a collaborator outside of my company but inside of my organisation (a webpage designer I sometimes work with to make 3D E Commerce sites), receive an email from a reseller (not Matterport) regarding a Black Friday deal for a Pro3 camera. This wasn’t random. After checking other collaborators received the same email (as did I). To make matters worse the top line of the email had our account name (distinctly different to our company name) and was written as from “matterport support assistant”. My collaborator was naturally irritated that their information had been leaked and at first thought I was responsible as the account name was in the email. Now the collaborator wants clear information on what constitutes a third party that Matterport shares their info with. This is a collaborator that I signed an NDA with so naturally it is a sticky situation. Also I must say that the third party in question not only is a reseller but also runs a scanning service in competition to mine. Before they started that service I once bought a camera from the company but at no time did I make a cloud contract through the reseller. When I called the reseller I was told that we were their “client” so it was “OK”. Has anyone else had their collaborator’s info accessed by a third party? What was Matterport’s response when pursuing the matter? Was Matterport helpful? |
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MeshImages private msg quote post Address this user | |
| We should all install „test collaborator” accounts in our Matterport clouds to know, what’s happening outside of our “sphere of influence”. Not sure if this happens also here in Europe, but (without knowing the legal situation) I would say that this form direct Marketing is against DSGVO and EU privacy regulations. |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| In Japan, if the company that gathers the info (Matterport) is from the US there is no agreement between the two countries to forgo the need to ask the cloud account holder for permission to give the information to third parties. I guess because it says that Matterport gives info to related companies in the cloud subscription agreement agreement one could say we have assented to this but it doesn’t make clear in the agreement that related companies can include companies we compete with or that will use the information for sales purposes. The reseller (partner) agreement also says that the reseller must abide by any local laws regarding gathering client information so it sounds like local laws take priority in the partner agreement. |
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MeshImages private msg quote post Address this user | |
| In Germany it´s clearly regulated, that the receiving person (the collaborator) has to tick a box, that states, that they want to receive marketing emails from Matterport. Otherwise any contact is illegal and considered as Spam. Furthermore you must/should have the option to use the service without receiving marketing emails. We also have authorities (Datenschutzbeauftragter des Landes / des Bundes) where you can complain about the spamming company. These authorities may then take further (legal) action. |
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WGAN Standard Member Osaka, Japan |
Meidansha private msg quote post Address this user | |
| Yes @Meshimages in Japan also we have consumer watchdogs but this is a business to business issue. I would like to take it up with Matterport before getting all “legal”, as such, and ask just what the company stance is and if the issue here I experienced here is acceptable in their view. Has anyone else ever reported a reseller to Matterport in the US regarding a reseller’s use of cloud based information? Was Matterport forthcoming or would you have been better off filing legal complaint in court? |
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MeshImages private msg quote post Address this user | |
| @Meidansha it is irrelevant wether B2B or B2C - privacy regulations - and this is a privacy issue - apply to all individuals. | ||
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