Issues Restoring Matterport scans: How about you?18914
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1michaelr private msg quote post Address this user | ||
Anyone else having issues restoring scans in their accounts after matterport's changes? I have been trying to restore a few archived scans for the past week and a half with nothing happening after I agree to their new fees. After a bit of back and forth with tech support this is their answer "The team found the issue is code related and not a simple UI notification fix. We have to patch the code but make sure nothing else breaks from the patch. I do not have an ETA at the moment because we are still working on this, but I will update you as soon as I have an update. If there a couple urgent models that you need I can look into reprocessing it on my end and transferring it to you." |
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