Matterport Tech Support?18746
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Sdoughtie private msg quote post Address this user | |
| Do ANYONE have any success with these guys? I always get the run around. I uploaded a model the Failed to process. It was uploaded as number 25 of 25 space limit. IE: I had 1 space remaining. They it failed because I am at my limit. When other spaces have not. It’s like the find the easiest excuse not to look into why the spaces have problems. We pay this company A LOT of money for garbage service. |
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 WGAN FanClub Member Suisun City, California |
ScanYourSpace private msg quote post Address this user | |
| I get various responses based on various people I encounter, its quite frustrating. I get upload failed sometimes and they have no reason why, nor does it alert me. |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| Was it bigger than 200 scans(2 active spaces required) or it was just under 200 scans and it still was not processed? | ||
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Sdoughtie private msg quote post Address this user | |
| Update: I called tech support. They set the model to reprocess. Failed. I went in and deleted all the mirror annotations and uploaded it again. Work, except the mirrors in the space are not correct. Tech support created another job and it did process, but when I downloaded the matterpak the quality was noticeable reduced. Self-service only apparently. |
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