Matterport Pro3 Camera Failure - Error code #8017648
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808virtually private msg quote post Address this user | |
| My new Pro 3 gave me error code #80 and has been returned to Matterport. Customer support said "The error code 80 you received, indicates a failure during the horizontal encoder check, it's possible something has gone wrong with the camera’s horizontal position encoder, or with the camera’s horizontal motor drive, unfortunately, engineering can't be for sure until the camera is examined. I'm sorry and unfortunately, we must RMA the camera. We will ship you a NEW camera. Anyone else get a dud?   |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @808virtually Wow! Thanks for sharing. Hopefully, you are the only one! Dan |
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GamelLarry private msg quote post Address this user | |
| Wow, I sure hope that's a fluke. It's takes a week to get a camera here on the East Coast. I hate to hear it | ||
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808virtually private msg quote post Address this user | |
| At first I was told they would send me a new one when I dropped the camera to UPS. From Matterport "1. We have attached below a prepaid return label for your camera Q32310041 coming back to us 2. Once you have dropped the camera off with UPS, please update us by replying to this email 3. We will then ship a replacement camera out to you" They gave me a shipping label to use and I rushed to UPS to drop it off, expecting a new camera to be shipped right away. Didn't happen. Instead I was told they were receiving new units next week (this was last week) and I had to wait until then. This week support said they didn't receive the new units this week and now I have to wait until next week before they will ship a replacement. Wonder if I ordered another one from Amazon I would get it in a few days... |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @808virtually I just check Amazon for the Matterport Pro3 Camera: 2-4 November 2022 delivery (Atlanta). Dan |
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GamelLarry private msg quote post Address this user | |
| That's what I would do and get a refund on the defective one. That's a lot of down time and money lost. | ||
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andyjonsson private msg quote post Address this user | |
| We had the same exact experience and we are now waiting for our replacement as well. We received a similar message that it will be shipped next week. Huge disappointment. | ||
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GamelLarry private msg quote post Address this user | |
| That has me worried now. I just received a message that the USB cable has an issue and they are shipping a replacement. I am impressed that they are taking the initial step on that. But leaving you out to dry when a new camera fails is messed up. | ||
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GamelLarry private msg quote post Address this user | |
I've gotten my first error code today since installing the firmware update. I had two jobs today and have gotten this code around 30 times. Nothing on the camera but this shows up on my iPad after the camera freezes up halfway through a scan. |
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BlueCandle private msg quote post Address this user | |
| @GamelLarry Is there a firmware update for the Pro3? We haven't seen any prompts to update. Any info you have on what the new firmware addresses would be appreciated. We have had Error #80 coming up. Seems to happen about 40-odd scans into a job. It has resolved without much intervention other than turning the camera off and on again. I am wondering if it is a temperature related issue. |
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