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Matterport KerfufflePro3

Matterport Pro3 Camera Shipments Begin in "early October 2022"17439

WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user



Source: Matterport Website (When you go to place an order)


Matterport Pro3 Camera Shipments Begin in "early October 2022"

Hi All,

Matterport's delay in shipping of the Matterport Pro3 Camera reminds me of the poem Casey at the Bat.

The outlook wasn't brilliant for the Mudville nine that day:
The score stood four to two, with but one inning more to play,
And then when Cooney died at first, and Barrows did the same,
A pall-like silence fell upon the patrons of the game.


"For [Matterport] customers in US, Canada, UK, European Union, Japan, Australia and New Zealand, [Matterport Pro3 Camera] shipments are estimated to begin in early October 2022," according to the Matterport website.

A straggling few got up to go in deep despair. The rest
Clung to the hope which springs eternal in the human breast;
They thought, "If only Casey could but get a whack at that—
We'd put up even money now, with Casey at the bat."


"Early September 2022" in North America and "early October 2022" for EMEA (Europe, Middle East, and Africa) and APAC (Asia and Pacific) was the original "estimated shipments", according to the Matterport media release (30 August 2022) announcing the Matterport Pro3 Camera.

But Flynn preceded Casey, as did also Jimmy Blake,
And the former was a hoodoo, while the latter was a cake;
So upon that stricken multitude grim melancholy sat,
For there seemed but little chance of Casey getting to the bat.


Members of the WGAN Forum that purchased the Matterport Pro3 Camera as soon as it was announced, posted the following comments in this WGAN Forum discussion:

Have you received your Matterport Pro3 Camera? Or what day were you told?

But Flynn let drive a single, to the wonderment of all,
And Blake, the much despisèd, tore the cover off the ball;
And when the dust had lifted, and men saw what had occurred,
There was Jimmy safe at second and Flynn a-hugging third.


1. Quote:
Originally Posted by @@808virtually
I ordered minutes after the announcement, when the website said shipping in early September. NOW, they have updated the website to say shipments (stand alone camera) will begin early October. WTH

2. Quote:
Originally Posted by @palladio
I ordered from Amazon and they say Sept 22 is the shipping date.
...)

3. Quote:
Originally Posted by @Chemistrydoc
I was told on/after September 22 (Adorama)

4Quote:
Originally Posted by @pixelray
was told I would be in the first shipments as a MSP, and that shipping would be mid September.


Then from five thousand throats and more there rose a lusty yell;
It rumbled through the valley, it rattled in the dell;
It pounded on the mountain and recoiled upon the flat,
For Casey, mighty Casey, was advancing to the bat.


Plus, it looks like Matterport is not following best practices - like Amazon and Adorama - of charging a credit card once the camera ships. Instead, Matterport appears to be charging credit cards when it receives the order. In the same WGAN Forum discussion (above) was this comment:

There was ease in Casey's manner as he stepped into his place;
There was pride in Casey's bearing and a smile lit Casey's face.
And when, responding to the cheers, he lightly doffed his hat,
No stranger in the crowd could doubt 'twas Casey at the bat.


Quote:
Originally Posted by @GamelLarry
Has anyone gotten estimates on ship times for the Pro3?
I ordered mine on the 30th and the charges have hit my account.

Ten thousand eyes were on him as he rubbed his hands with dirt;
Five thousand tongues applauded when he wiped them on his shirt;
Then while the writhing pitcher ground the ball into his hip,
Defiance flashed in Casey's eye, a sneer curled Casey's lip.


I called and the rep stated 5-7 weeks. Has anyone else been told this?


And now the leather-covered sphere came hurtling through the air,
And Casey stood a-watching it in haughty grandeur there.
Close by the sturdy batsman the ball unheeded sped—
"That ain't my style," said Casey. "Strike one!" the umpire said.


My understanding from a quick read of the Federal Trade Commissions Website, if a merchant charges a credit card and does not deliver the product within 30 days, the cardholder needs to be notified and given a choice of cancelling the order or continuing to receive the order.

From the benches, black with people, there went up a muffled roar,
Like the beating of the storm-waves on a stern and distant shore;
"Kill him! Kill the umpire!" shouted someone on the stand;
And it's likely they'd have killed him had not Casey raised his hand.


While I could imagine everyone will keep the order, it still means that Matterport has created yet another Matterport Kerfuffle for its customers and itself.

With a smile of Christian charity great Casey's visage shone;
He stilled the rising tumult; he bade the game go on;
He signaled to the pitcher, and once more the dun sphere flew;
But Casey still ignored it and the umpire said, "Strike two!"


When you read between the lines, what do you think happened resulting in the delay?

"Fraud!" cried the maddened thousands, and echo answered "Fraud!"
But one scornful look from Casey and the audience was awed.
They saw his face grow stern and cold, they saw his muscles strain,
And they knew that Casey wouldn't let that ball go by again.


Enjoy your weekend,

Dan

The sneer is gone from Casey's lip, his teeth are clenched in hate,
He pounds with cruel violence his bat upon the plate;
And now the pitcher holds the ball, and now he lets it go,
And now the air is shattered by the force of Casey's blow.


P.S. It would be nice if Matterport was transparent about "what happened" that is delaying shipment (just days after its announcement). Is it a delay from its manufacturer in Taiwan? Due diligence for the regulators taking longer than expected? Or, shipping to a select list of customers (that makes it true that shipping was "early September" for some, but not for the vast majority of orders.

Oh, somewhere in this favoured land the sun is shining bright,
The band is playing somewhere, and somewhere hearts are light;
And somewhere men are laughing, and somewhere children shout,
But there is no joy in Mudville—mighty Casey has struck out.
Post 1 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

For a discussion on Matterport Pro3 Camera shipping:

WOW!!! Email Chat Between Matterport and Matterport Pro3 Camera Purchaser

Dan
Post 2 IP   flag post
WGAN Forum
Founder &
WGAN-TV Podcast
Host
Atlanta, Georgia
DanSmigrod private msg quote post Address this user
Hi All,

From the WGAN Forum discussion today (Monday, September 19, 2022]

Have you received your Matterport Pro3 Camera? Or what day were you told?

Quote:
Originally Posted by tedriolo
My "Acceleration Pack" arrived this morning from Amazon. I had originally ordered directly from Matterport the morning of the announcement. When I saw it was also for sale by Amazon (prompted by Matterport) I took a risk and ordered a second camera from there as well as by that point "Early September" had come and gone. I'm glad I did as my recent communications with Matterport have shown "Early September" turn into "Mid to late September" and I'm sure the slide will continue.

They did tell me that (as I would have thought) the bundles were going to ship first, and then the standalone cameras.

If anyone who purchased a stand alone camera is interested in any of the accessories that came with the bundle, I'm willing to part with anything but the spare battery.
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