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Capture App Mirrors Pro2 Trim Tool Window

Help Please: Matterport "Mark" (Trim Tool) Features not working correctly16935

Pages:

50	50 Jrphoto private msg quote post Address this user	plus 1 plus 1 plus 1 6
	I’ve noticed the Mark features ie. Trim, mirror and windows are difficult to use at the moment. Very slow or not responding at all. I’m using an iPad Pro which is usually very fast. Any help appreciated
	3 years ago	Post 1 • IP flag post

58	58 mk4au private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Yesterday we started a ticket with support for the same issue. Please start a case with Matterport and maybe they will speed up the ‘fix.’
	3 years ago	Post 2 • IP flag post

50	50 Jrphoto private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Will do Thanks
	3 years ago	Post 3 • IP flag post

187 Morristown, New Jersey	187 foxwrth13 private msg quote post Address this user	plus 1 plus 1 plus 1 6
	I have the same problem
	3 years ago	Post 4 • IP flag post

WGAN Standard Member 1.84K Website Chicago Linked In Facebook YouTube Instragram Matterport Service Partner Google Street View Trusted Photographer We Get Around Network Member	1.84K rzphotoman private msg quote post Address this user	plus 1 plus 1 plus 1 3
	I'm also having the same issue, but it is now working on one of my iPad 12s but not a second one I have.
	3 years ago	Post 5 • IP flag post

20 New Orleans, LA	20 vgarcia private msg quote post Address this user	plus 1 plus 1 plus 1 1
	YES! noticed this today on latest IPad version 4.16.0 (1438) almost unusable.
	3 years ago	Post 6 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 31.33K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.33K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Hi All, From the related WGAN Forum discussion: => Matterport Capture App very slow when marking windows, mirrors and trim. Quote: Originally Posted by @rzphotoman The problem has been fixed with Capture version 4.16.1. Here's the email Matterport sent me. Hi Ross, My sincere apologies for not being able to get in touch with you sooner. It’s not our usual standard when responding to customer inquiries and we're constantly doing our best to assist everyone's issue in a timely manner. There was a new Beta version 4.16.1 that was released via TestFlight for testing that might address this issue, and upon working on it, I'm glad to let you know that we're able to resolve the issue. Our capture engineers are aware of the slowness marking models in Capture version 4.16 for iOS and was able to come up for a fix on version 4.16.1. This is already for general availability. Please download the latest version in the app store by searching Matterport Capture App. It should be available now. Hope that helps. Let me know if you need further assistance. Have a wonderful rest of your day. Warm Regards, [redacted] Matterport Support Team https://support.matterport.com USA: +1 408 805-3347 UK: +44 157 040 0054 France: +33 1 80 20 78 14 Germany: +49 695 060 7997 Singapore +65 3138 4858 Spain: +34 518 888 665 Italy: +39 014 423 0022
	3 years ago	Post 7 • IP flag post

50	50 Jrphoto private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Issue resolved All working fine again.
	3 years ago	Post 8 • IP flag post

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