MP Support Slower Than.....1636
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BrianM private msg quote post Address this user | |
| I opened a support ticket last Thursday. I finally get a response on Saturday, sadly it only read "Hi Brian." That is it! Tried calling, now I'm in their voice mailbox system. Are they ALWAYS this slow? |
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suncoastskyview private msg quote post Address this user | |
| No. They have always been quite prompt with us. | ||
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ron0987 private msg quote post Address this user | |
| @BrianM, I have found it always dependent on the issue, in some cases they got right back to me. But when I have asked about color, stitching or software issues it has taken several days. It has gotten better but I have waited several days if not a week for an answer. So I have had similar issues. Ron |
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Property3dNZ private msg quote post Address this user | |
| @BrianM I've experienced the same issues Brian! Sometimes they can be great - however other times its just a painful long wait! Plus my added issue of being on the other side of the world!! | ||
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StevenHattan private msg quote post Address this user | |
| My experience with Matterport Customer Service is a 15 on a scale from 1-10. | ||
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Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
| Yeah, they are always quick with me. Especially billing. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Why Tech Support Is (Purposely) Unbearable http://www.nytimes.com/2016/07/04/technology/why-tech-support-is-purposely-unbearable.html | ||
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