Matter port won't align any image1612
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2bookpix private msg quote post Address this user | |
| Hi. I just got the matter port. I know how to use the equipment but for some reason the software won't align any 2 images. I've changed lighting, rooms...nothing is moving in the rooms or changed. I've also marked the windows and any mirrors. Please help! Using iPad mini | ||
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| How far apart are you attempting your scans? | ||
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pmjacoby private msg quote post Address this user | |
| Here are some things that could cause this: - direct sunlight hitting the camera - loose, wobbly tripod head - camera too far out of level - scans too far apart - unmarked mirrors & windows (not sure about this one) |
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danmorell private msg quote post Address this user | |
| I like what @pmjacoby and @queen_city_3d mentioned. I recently had a job where I had intense issues with direct and reflected sunlight that threw off every scan. I pulled back into a controlled area I knew would work and scanned my way back to where I was until it wasn't possible to scan any longer. (no alignment) Always check to make sure you're level. At least it's a quick easy fix if that's it. But, my vote is it's probably sunlight or your scans are too far apart. Start at the simplest level. Do 1 scan of a controlled environment, move it 4 or so feet over and try another. I test scan my living room ever so often just to make sure before I go out on a job, everything is charged and in working order. Second to last resort, restart everything. Last resort would be Matterport Support - support.matterport.com or the hotline 650.437.6159 Good luck! |
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DaK private msg quote post Address this user | |
| An ipad mini first version? Will not work. I ran into the same thing. Got an ipad mini 3 and haven't had a problem since. | ||
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