Workshop Failed to Load (for specific model)1571
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
Any one experience this problem? : Workshop Failed To Load We were trying out some exterior scans of outdoor spaces (basically creating a 360° view of vacant lots). The scan seems to have been successful (we started it by a tree for an "anchor" position); however, I am unable to change the hero image/starting point as it will not let me into the WorkShop. I'm guessing there is some issue with the scan being of an exterior space as I can still get into the workshop of my models of interior spaces no problem. Here's the link to the model: https://my.matterport.com/show/?m=9KrKUy84CMH (The model is essentially composed of one scan). |
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pirusan private msg quote post Address this user | |
| The tour loads but it does not let you move around. You can only turn 360 degrees. Dollhouse or floor plan is not enabled to see if you other scans have loaded or not. Gus |
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| There was only a single scan in that model, so it works as intended (to allow for a 360° pan), no different, I suppose than taking a bunch of photos and stitching them together into 360°. The problem is that for whatever reason I can't load the workshop for this particular scan to change the screen image for start up from a black screen. Maybe it's because it's not meant to have a single scan. We tried taking additional ones to allow to "walk around", but the lack of walls or backing caused additional scans to fail. |
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pirusan private msg quote post Address this user | |
| I would have done three scans even moving the camera 1 ft. Up to 3 scans is free anyway Gus |
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| @pirusan That would have been a good idea. Thanks for the advice! | ||
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 Blue-SketchFounder New Orleans, LA |
PetraSoderling private msg quote post Address this user | |
| I logged into two customers' account just now and Workshop is not working on either of them. | ||
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| @PetraSoderling In my case it is only specific models where the workshop won't work... the others load fine. Is that the case for your customer's accounts? | ||
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Blue-Sketch Founder New Orleans, LA |
PetraSoderling private msg quote post Address this user | |
| Hmm.. weird. The Workshop icon has changed for me and instead of the green/blue color box that says 'Workshop' it is now showing one or more screenshots from a room. This happens with all of my customer accounts right now. I've emailed MP, hope to hear from them soon. | ||
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