Is Matterport blocking transfers from NEW to OLD Matterport Pricing Plans?13682
Houston |
briangreul private msg quote post Address this user | |
| It was working yesterday morning..... so they must have thrown the switch after 8am CST. I transferred a scan to a client who I am confident is on a classic plan. Hardly the only client with this business model either. Where's that popcorn when a good show comes on..... |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, From another WGAN Member ... Dan --- Yeah pretty annoying – can’t say that I’m surprised – with VC money the time always comes when goodwill/promises are overridden by pressure to make money. I think it is partly a case of the left hand not knowing what the right is doing. I’m reminded of the aphorism "never attribute to malice that which is adequately explained by stupidity". Hard to say though. Anyway, this specific change isn’t going to be a huge deal but I don’t like what it signals in terms of MP’s attitude. |
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Axis360Media private msg quote post Address this user | |
| If Matterport complied with the business opportunity sales laws of 21 states, this would not be remotely possible. This is the essence of why I am suing them. To build a business using third party tools there needs to be a set of rules. By the way this is bigger than you think. On any NEW plan you can’t really have a bunch of clients with long term hosting AND BE COMPETITIVE. What’s next? Only one account can be owned by an individual? |
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joelE private msg quote post Address this user | |
| What such a bad move from them. I'm really not sure that will bring much profit if they lose customers for those who will prefer to find an alternative to Matterport. On my side very uncertain will continue to use it. What is the best solution to export tours (at least few of my long term hosted tours) to outside matterport to continue to use them without paying monthly fee ? what plateform |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @joelE I elevated your question to its own WGAN Forum discussion: ✓ How to export (Many) Matterport Tours and Host Them on Other Platforms Dan |
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Houston |
briangreul private msg quote post Address this user | |
| I just did a test this morning and it seemed to transfer fine... separate organizations. At least from a new account I can't tell any difference. | ||
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MeshImages private msg quote post Address this user | |
| It looks to me that the Matterport VCs have already found their exit option and that MSPs do not play a major role in the future business model. Would a future investor like Apple, Amazon or Facebook need a MSP business? Probably not. |
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Axis360Media private msg quote post Address this user | |
| @meshimages the VC’s cannot escape just yet. Per the Class Action Lawsuit I filed in California they are all individually named. So before they exit they have some explaining to do before a federal judge. | ||
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MeshImages private msg quote post Address this user | |
| @Axis360Media Thanks for the information. Yes, this may be blocking them for now. I cannot evaluate. They will probably offer you a lot of money to get out of this lawsuit. Good luck!  |
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Houston |
briangreul private msg quote post Address this user | |
| What I am being told by one client is that I can initiate a transfer from my new plan... but they have to pay for processing on his classic plan in order to accept the transfer. | ||
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Houston |
briangreul private msg quote post Address this user | |
| @JoelE the message they are sending is that they don't need the MSPs..... and with them taking on the sales role of MSS and letting anyone with a camera spin for a capture... they might be right. Long term hosting probably is going to involve the client having their own account or paying. Which is fine IMHO. That will let them make business decisions with consequences, not just keep asking for something for nothing. The race to the bottom takes a new twist.... a previously unknown troll has emerged to shake down the travelers. |
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 WGAN FanCLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| I am seeing rumblings in the MOUG that Matterport may have reversed this decision without explanation ~ So, you may see if you are able to transfer currently | ||
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Houston |
briangreul private msg quote post Address this user | |
| @lilsnitch What I was hearing this afternoon was that the recipient on a classic plan was being asked to pay for processing again. Which might be fine if they credited the processing to the new account holder... otherwise they are double dipping. | ||
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WGAN Fan CLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| @briangreul I am not sure to be honest ~ when I have been transferring I am typically Classic-Classic or Classic-New |
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mib94 private msg quote post Address this user | |
| Looks like they have indeed reversed it! I just successfully transferred two space from my Professional Plus account to my Classic account. It didn't advise me of any charges either! | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @lilnitsch Quote: Originally Posted by @mib94 @lilnitsch @mib94 Thanks for letting us know! ✓ Matterport Ends "Transfergate" Reports WGAN Members: Can you confirm? Dan |
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WGAN Fan CLUB Member Coeur d'Alene, Idaho |
lilnitsch private msg quote post Address this user | |
| @DanSmigrod not a problem |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
Quote:Originally Posted by mib94 It looks like they have reversed it.. at least for now. In the morning I could accept the tour I was trying to transfer yesterday. It was nothing important I was just testing if they'd block it or not. Yesterday it was blocked, today it worked. Below is the screenshot of their reply sent to one of MSPs. it has been posted on MOUG.  |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Wingman Thanks much for posting! Hard to build a business when something as important as Transfergate can happen with "subject to change without notice." That's certainly not in the spirit of, "we'll give you one year's notice of plans to sunset Matterport Classic." Seems like the ability to transfer is essential to keeping busy, successful, early adopter Matterporters happy. Sad that a Matterport executive has not stepped up to explain "what happened" and to comfort the community that Matterport will provide at least 12 months notice of any plans to sunset the transfer feature. Dan |
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Houston |
briangreul private msg quote post Address this user | |
| That's a wonderful customer-servicey rendition of "Would you like some salt for that nice deep cut?" | ||
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mib94 private msg quote post Address this user | |
I received a nice "we've no idea what's going on" reply from support. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @mib94 Wow! Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @mib94 Wow! Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @mib94 Wow! Dan |
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 MatterTagExport-Import Service Lower Hutt, New Zealand |
HomePlanNZ private msg quote post Address this user | |
| Hmmm...watching developments with concern and interest. Post the above, Support is still saying the transfer feature from new to classic plans will be/has been deactivated. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @HomePlanNZ Hmmmmmmm..... Would be nice to have a Matterport executive clarify rather than have Matterport Support team get caught in the cross-fire. Worth noting ... In Matterport ShopTalk #9 Webinar on Wednesday, 2 December 2020, there is no mention of "Transfergate" ... Instead, the Matterport Classic Pricing is discussed starting at 23:29 and ending at 33:00, AND during the Q&A. Interesting how much time was spent trying to explain how/why Matterport new pricing is a much better deal that Matterport Classic pricing. Worth noting at 51:01, Matterport Director of Product Marketing Volkie Yelkovan says in response to a viewer's question, "Karam is asking 'how much longer do you expect Classic plans to remain active for users still on them?' As we said, they will be active forever, that's our policy right now. So there's no forcing function for you to move to a new plan. I could imagine that Volkie or Amir will clarify this on the next Matterport ShopTalk Webinar. Here is a transcript of the entire Matterport ShopTalk #9 webinar: ✓ Transcript: Matterport Current Cloud Pricing Plans versus Classic Plan Happy holidays, Dan |
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Expertise private msg quote post Address this user | |
| It almost seems like they don't understand what the effects of this would be. This is not a small change to my business. Something of this magnitude should NEVER be rolled out with NO notice! I kind of figured that they rolled out the new plans to encourage/enable larger MSPs to be more aggressive on pricing, and to squeeze the hobbyists out. They created a system where you can pay (for example) $69/month for a new plan and have all processing covered, then xfer to a large old plan after processing, then return to the new plan for archiving. Which (while a little time consuming) is great for us. This aborted change blows that sky high, and would upend all the business decisions we have made on the past 9 months. Quote: Originally Posted by Wingman |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
  Matterport eBlast received 8:36 am EST Tuesday, 8 December 2020 Hi All, From a Matterport eBlast sent Tuesday, 8 December 2020: 1. “Classic” plans aren’t going anywhere. Our community would not be where it is without the early bets placed by the charter members of our community who subscribed to our “Classic” plans. We will therefore continue to support these plans fully. If you are happy with your “Classic” plan, rest assured we are not taking them away. We are happy for you to keep using those plans, with one caveat, which we are spelling out below: 2. The ability to transfer spaces from “New” to “Classic” plans for free will be removed, effective 1/31/21. Our new plan subscribers represent the majority of Matterport customers. As such it is important we keep parity of features between both sets of plans but that we also maintain fairness across our customer base. While the ability for “Classic” plan holders to transfer over spaces from “New” accounts for free has technically existed for a while, it created an unintended exploitation of our commercial terms that undermined the value offered to the majority of our customers. As such, we will remove this ability for all “Classic” plan holders, effective January 31st, 2021. Your thoughts? Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @mib94 Here's what this Matterport Support page says, as of 9 am EST Tuesday, 8 December 2020:  Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, ✓ It's January 27th! Are you Matterport accounts in order for the change? Dan |
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