Matterport Classic users - Check your October Bill13201
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 WGAN StandardMember Las Vegas |
VTLV private msg quote post Address this user | |
| Myself and some other classic users were invoiced again for our classic plan today [1 October 2020]. The credit cards were not ran. So I’m hoping there’s a glitch. If you were billed, please protect yourself and take a moment to e-mail Accounts Receivable e-mail on your bill today voice a concern so they can address the issue. |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
 Screen Grab @VTLV Thanks for the heads up! We Get Around was incorrectly invoiced (above). Our annual billing cycle is June 30th to June 29th. The invoice also incorrectly says we have a Pro2 Lite (not the case). As of 8 am EDT today, Friday, 2 October 2020, our Amex card was NOT charged. I could imagine we will see an eBlast later today acknowledging the problem; that credit cards were not charged and that they are dealing with the error. If/when I receive this eBlast, I will post here too. Thanks again! Dan |
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 WGAN FanClub Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| @DanSmigrod would you offer your clients two different prices for matterport tours. One taken with a Z1 or another with a Pro2 3D? Isn't higher quality typically more expensive, with everything in life. I'm realizing I'm paying over $3,000 in annual Matterport hosting with all the add-on fees. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @GETMYVR Such a great question. I moved it to it's own WGAN Forum discussion here: ✓ Should you charge differently for a Matterport shot with a Pro2 versus Z1? Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @VTLV As of 4:30 pm EDT today (Friday, 2 October 2020), I have not received an eBlast from Matterport discussing the bill that I received today. How about you? Perhaps you heard back from Matterport Support? Dan |
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WGAN Standard Member Las Vegas |
VTLV private msg quote post Address this user | |
 We Need More Voices to contact them |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @VTLV I could imagine some Matterport employees are having a bad hair day and will (eventually) send us an eBlast. I'm not worried about getting charged. I'm more worried if this glitch is related to some plans - software update - for Matterport to end Matterport Classic pricing (Yikes!) Dan |
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WGAN Standard Member Las Vegas |
VTLV private msg quote post Address this user | |
| Just received an email stating there was a glitch in their system. "Dear Sir, Please disregard. Your account is up to date in payment. It was a glitch issue. Thank you so much and have a nice day. Regards," Thank you for your help guys. |
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inmerso3D private msg quote post Address this user | |
Quote:Originally Posted by DanSmigrod I think this is a real concern |
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