Matterport Support / Billing / Senior-level decision makers

NC3D

5

6 monthsNC3D (119): Hi all, update… Last night Matterport reinstated my account and gave me a small discount to help with the delinquency. Still didn’t offset the damage that was done, but I’m just happy that I’m back online. Im sure it helped to have the power of the WGAN forum on my side! Thanks all!

What A Company

DaveFahrny

7

6 monthsSkeeter (413): I've been using Matterport for over 10 years and they just keep getting worse and worse. I bought an eye guide camera and with a new app it works almost the same as Matterport. They don't have the dollhouse for you, but if you're not selling the house and using it for rentals. It's so much better fit. Hopefully when the new purchase goes through somebody with half a brain will get Matterport back on track again.

Pitfalls of sale or transfer of Matterport Classic Plan?

ron0987

1

7 monthsron0987 (3257): I am looking for information or advice on either sales or transfer of my classic plan. I have not made a final decision on this, but looking for feedback from anyone that has done this. Looking for any tips or hurdles that had been encountered. If I choose to do this I don’t want to run into any problems that may prevent a smooth transition. Thank you in advance

Matterport Classic Plan: Addition cost for scans above my 100 limit?

Integratedman

7

9 monthsGETMYVR (1913): This is one of the coolest groups on earth! I try to charge all commercial clients $250/yr hosting per model, this helps offset expenses on my Classic Plan. $21 for an extra 50 models is a good deal. I am not buying a Pro3 and do not need to upgrade. Been a Pro2 user since 2017, and it's a great 3d tool for us. When Matterport sunsets the Classic Plan, I will too.

How to transfer a Matterport Classic Account to a Different Person?

DanSmigrod

1

9 monthsDanSmigrod (31330): https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/83f19c54f7a3d14a433021cc4505cd08.png WGAN Question of the Day (All) How to transfer a Matterport Classic Account to a Different Person? Hi All, The WGAN Forum Question of the Day for Monday, 1 April 2024: How to transfer a Matterport Classic Account to a Different Person? === A WGAN Member asks: 1. Should I use the same email that I...

Subscription plan upgrade in order to upload Pro3 digital twin?

Shawn_P

9

1 yearJamie (2016): @Shawn_P I'll PM

Can your Pro3 model be transferred to a classic account?

JuMP

2

2 yearsMeidansha (790): @JuMP do you suggest there is a metadata work around? I don’t own a pro3 and frankly until issues are addressed I don’t intend on getting one as I already have a Leica and pro2. Only if I had a job that needed to be done quickly and for a good price would I consider a pro3. Typically the jobs I do here take months to prepare so the client doesn’t mind taking an extra hour or two to wait for it to be done well with my existing combination.

Matterport 2023 New Pricing Announced 1:22 pm ET Tuesday, 16 May 2023

DanSmigrod

41

2 yearsShakoure (568): ANOTHER PART OF THIS EQUATION... GENERATIVE AI: As AI + mobile capture devices continue to gain astonishing capabilities, MP will be either forced to deliver for capture pros & end-users rather than shareholders (or watch as smaller, more nimble competitors eat their lunch). AI technologies are scalable and will cost significantly less than any of MP's pricing, past or current. And forget it if folks behind a spatial AI engine decide to...

WGAN-TV Town Hall: Matterport 2023 Price Changes (How to Participate)

DanSmigrod

2

2 yearsDanSmigrod (31330): Hi All, I am cancelling the WGAN-TV Live at 5 Town Hall Matterport 2023 New Pricing scheduled for today (Wednesday, 17 May 2023) given the complexing of the Matterport price increases (which may be better addressed in various WGAN Forum topics such as: 1. Matterport Classic Pricing (2019 and earlier) - See this WGAN Forum topic 2. Price increase for all - see this WGAN Forum topic 3. You do Matterport spaces with 200+ scan points...

Matterport Announces (16 May 2023) Price Increase for Classic Accounts

DanSmigrod

4

2 yearsVTLV (2892): Anyone taking bets on how Accounting will work out in June? Curious to see if everyone will get a new bill that month or if their accounting department will be competent enough to add in the price increase when our current annual runs out.

Matterport to Announce Subscription Prices Changes on Tuesday, May 16, 2023

DanSmigrod

2

2 yearsDanSmigrod (31330): Hi All, Just in case, I recommend that you upgrade to a Matterport annual plan by 10 am ET Monday, 15 May 2023 to potentially avoid a price increase for 12 months. Dan

has anyone tried to change Matterport classic monthly to classic annual?

dave3d

3

2 yearsdave3d (527): Yeah, I saw you couldn't downgrade. Didn't know on the upgrade. We having fun yet?

Matterport Transfer Issues to Classic Account (PRO2 Camera)....

Queen_City_3D

40

2 yearsQueen_City_3D (3144): Glad to hear it's working again. I was worried as we have a few jobs this month for one of our clients that are out-of-area for us and we have sub-contracted that work to other MSPs who are supposed to then transfer the model to us. I was concerned about having to give them our log-in details to get an upload. I did hear back from Support late last night: "When it comes to transferring the space, our senior support team responds to...

Question of the Day: Why are you holding off buying Matterport Pro3 Camera?

DanSmigrod

5

2 yearsMeshImages (2993): @rzphotoman Great answer, exactly my 3 main reasons for hesitating with an investment into the Matterport Pro3. I’ll maybe add a 4th reason. Matterport Scan Services - as long as Matterport is actively competing with Photographers and destroying the market by delivering low quality solutions to the biggest players in the market, so long I’ll treat it as a sidekick and rent the Pro3 when needed. I can deliver high quality...

Matterport Cloud Restore is Here!

Hopscotch

5

2 yearsjohnwheatley (244): @Hopscotch Well! This is big news, indeed!! Thank you for the details. But the even bigger news (for me, at this moment, anyway)is something that I think I heard you say in your video, kind of inadvertently, but I don't quite believe what I think I heard. Are you saying that two (or more) people can scan the same model at the same time using more than one camera, logged into the same model at the same time!? Is that what I heard!? So, I can...

Matterport Cloud Account>Do I need Matterport New Pricing Account for Pro3?

SpencerLasky

5

2 yearsDanSmigrod (31330): BGR (7 December 2022) How to create unlimited email addresses in your Gmail account Dan

Can a Matterport Pro3 scanned project be transferred to a Classic Plan?

aerialpixels

5

2 years3SixtyNow (484): This is another example of how greedy Matterport is and how they don't truly value the customers that have been with them for years.

Will the Matterport Pro3 Camera work with Matterport Classic Cloud Plan?

SpencerLasky

4

2 yearsDanSmigrod (31330): WGAN-TV | Matterport Pro3 Camera: First Impressions; plus, Pro3 versus Pro2 and Pro3 versus Leica BLK360 | Guest: Southern 3D Tours Matterport 3D Imaging Specialist Larry Gamel | Episode: 161 | Thursday, 29 September 2022 | | @GamelLarry | WGAN-TV Podcast | WGAN-TV Podcast https://my.matterport.com/show/?m=XrtLRN4AwUp Matterport Pro3 Camera shot Matterport digital twin by Southern 3D Tours Matterport 3D Imaging Specialist Larry...

Classic Account Holders Skipped Over... Again?

Shakoure

15

2 yearsJuMP (2031): @Wingman Pro3 is used for some outside capture or very big project from the news page, you can open a dedicated account for that. Pro2 can work for most cases in the past few years and I believe it will keep going.

Matterport Pro3 Camera is Nice... Unless you Have a MP Classic Cloud Plan

Shakoure

32

2 yearstwinmoons (144): Hi Everyone, Just a quick update on this. I was finally able to get a hold of someone from sales over the phone and after a long discussion, Matterport suggested that we just keep our classic account and sign up for one of their new accounts as a second account. Frankly, I was thinking of doing that but wasn't sure they would allow it, so if anyone else is considering that option, it's possible! So currently we went with the Business one that...

About Offline and Online spaces in the Current Matterport Cloud Plans

inmerso3D

4

2 yearsinmerso3D (126): Thanks pedrotex

Can you transfer Pro3 scans to other MSPs with Classic accounts?

Queen_City_3D

16

2 yearsHome3D (4091): I use both a Pro 2 and BLK360 and these models can be hosted on either new or legacy accounts, as I have both. So my question from the beginning has also been - Is just the processing of Pro 3 models restricted to newer accounts (makes sense, no problem) or has MP decided to prohibit the transfer of models including Pro 3 scans to legacy accounts? (no reason, because you can do this with models that include BLK360 lidar scans). If anyone has a...

Check Your Account Credit/Debit Cards for classic plan

KfromPoland

3

2 yearsKfromPoland (117): Yes I use Debid Card since 2017. It 's Visa. Did you have Visa as well or mastercard?

Pricing Matterport subscription for 50 models?

SpencerLasky

8

2 yearsAbel (4): THE ULTIMATE GUIDE TO PRICING YOUR MATTERPORT 3D SCANNING SERVICES Is your business struggling to develop a pricing model for Matterport 3D Scanning Services?... l have just the solution you need.As a professional Accountant venturing into Matterport Capture Services l have come along a lot of people asking for advice on how to Quote for the Matterport 3D Scanning Services and no one seems to have a valid,well thought out pricing structure...

9 Reasons Why Pro3 Should Work with Matterport Classic Pricing (But Won't)

DanSmigrod

4

2 yearsMeshImages (2993): Matterport should take the chance to harmonize the contractual situation with the introduction of the new Pro3 camera. One Business Model for all Matterport users. To reach this, I could imagine the introduction of a new classic vault on new plans, where the classic plan users can store their Pro1 and Pro2 models for classic plan pricing or maybe for a slightly higher rate (25 USD for each block of 50 spaces). Every Matterport user can...

I have a Matterport Classic Plan. How to archive or workaround?

Harrycayman

7

3 yearsCharlesHH (640): The mails seem to come once you go over 90. They may stop if you go under that.

Anyone else get their Matterport 100 scan business hosting plan...

Expertise

6

3 yearsExpertise (1192): $309 USD for 125 spaces now. Was $309 for 100 spaces. I think they did this to fix a glitch in their pricing. Previously, you could have TWO 50 space plans at $129 each, so $258 per hundred while the 100 space plan was $309.

Question about transferring Matterport spaces

sandhun

5

4 yearsWingman (4345): They cannot share publicly with a free account but they can do it on a Starter one with 5 active models for $9.99/month. You cannot submit a Pro2 model for processing on a starter account but you can process on yours and transfer it into a starter account.

Matterport Pro lite: processing fees on new hosting?

3dshowcaseuk

2

4 yearsMatterFix (463): My understanding is that the Pro2 and the ProLite are treated equally on the new plans.

Manage your Matterport plan and save money

dave3d

4

4 yearsBrokerBruce (281): Understood. Thanks

Can I Transfer a Matterport space from Classic to New Free Account?

CharlesHH

9

4 yearslilnitsch (5752): @pixelray I am shooting more and more Zillow/CloudPano tours these days though I still offer and shoot Matterport I have a traditional stills plus Zillow 3D home tour package for $300 that sells like wildfire

It's January 27th! Are you Matterport accounts in order for the change?

dave3d

8

4 yearsDanSmigrod (31330): https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/7d73c18be85a6a11c477566a4df5ab0b.png https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/12b41baa434264f60880484f4089b354.pngMatterport eBlast received 8:36 am EST Tuesday, 8 December 2020 Hi All, From a Matterport eBlast sent Tuesday, 8 December 2020: 1. “Classic” plans aren’t going anywhere. Our community would not be...

Matterport New Pricing Plan versus Matterport Classic Pricing

RafaelJM

1

4 yearsRafaelJM (7): [Translated by Google Translate - @DanSmigrod] Hello friends I would like to share a question with you. I am a Matterport user and I have both plans (classic and new). Faced with the new policy of eliminating the transfer of spaces ... Like everyone else, it will seriously affect the profitability of my business. I work with the real estate sector and the monthly commissions vary a lot ... (the prices of the projects are very...

Matterport plans for high volume providers who need more than 250 spaces

davidfilipi

3

4 yearsdavidfilipi (10): What is the capacity for that account? Not that I want to sign up, just curious if there is any sense in their pricing or if it is a nonsense like the rest of the tiers.

Big tours - space use on Matterport plan

joelE

7

4 yearsron0987 (3257): Matterport has this on there webpage https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/7632ef8be0eed0e93f1ba60a13c22979.jpg It looks like no charge, it looks like unlimited number.

Transfergate: Why not switch to a Matterport Competitor?

DanSmigrod

9

4 yearsDanSmigrod (31330): @schaferu Thank you for your kind words and insightful post. And, thank you for proposing how Matterport might solve the pricing problem for long-term hosting: At a minimum, they should have: Simply bad form to upset the early adopters like you whom may now look at alternative tour creation and hosting platforms. Survey? I would prefer to see those affected to share their thoughts in this - or related " transfergate" -...

Matterport Classic users - Check your October Bill

VTLV

10

4 yearsVTLV (2892): https://cdn.psychologytoday.com/sites/default/files/styles/amp_metadata_content_image_min_1200px_wide/public/field_blog_entry_teaser_image/2018-04/pmg-inkblots3_0-144x144-0_0-1412_1412.jpg?itok=-ttdJXE3

Matterport Classic Plan Wanted

DanSmigrod

1

4 yearsDanSmigrod (31330): Hi All, Matterport Classic Plan Wanted was posted to the WGAN Private Group: Buy-Sell Used Matterport Cameras Got a Matterport Classic Plan that you would like to transfer to a WGAN Member? Join the WGAN Private Group: Buy-Sell Used Matterport Cameras to buy or sell a used Matterport Pro1, Pro2 or Pro2 Lite 3D Camera within 30 days or your WGAN ad money back guarantee.* --- Join this WGAN Private Group: Buy-Sell Used...

Matterport Legacy (Classic) Basic plan: Includes all processing?

joelE

12

4 yearsDanSmigrod (31330): @joelE Please see this related WGAN Forum discussion: ✓ 360 camera processing fees for Classic Cloud Plans Dan

Unlimited Internal account closing?

Joana

2

4 yearsJuMP (2031): @Joana How did you buy it? Never seen the unlimited account. How much you will be charged every year for this unlimited account. Can you use it to process showcase? And how much you pay for each process? You don't need Pro2 camera to test it. Use camera on your iPhone or iPad with new Matterport capture APP, you can login your account to have a try. I think if you pay for it always and you can use it to process, then there is no reason for...

Are You Selling Your Matterport Classic Plan?

WALES

1

4 yearsWALES (34): PM me, I am interested. Thanks

Classic Plan - GSV included for a limited time?

aerialpixels

1

5 yearsaerialpixels (457): Hi Everyone I am on a classic legacy subscription plan. Those on new regular plans, is this also what you see? ie, GSV included in your subscription for a limited time. Why limited time and when is the limit? https://e3effa51eee72fd900e3-2fb779bd12ec72d4612275342f2c9187.ssl.cf1.rackcdn.com/842acd25392119d6b1bb9263e43b2356.jpg

Do you want to sell/transfer a Matterport Classic Pricing Plan?

DanSmigrod

1

5 yearsDanSmigrod (31330): Hi All, Do you want to sell your used Matterport Pro2 3D Camera? There are (at least) two WGAN Members that would like to buy a Matterport Classic Pricing Plan in the WGAN Private Group - Buy-Sell Used Matterport Cameras - as of today (Sunday, 7 June 2020). A plus would be to bundled: ✓ used Matterport Pro2 3D Camera ✓ Matterport Classic Pricing Plan --- Join this WGAN Private Group: Buy-Sell Used Matterport Cameras...

Annual Classic Plan coming to an end, what's next?

Thea_VR

11

5 yearsWingman (4345): I am sure Dan is right on spot. If they had not wanted you to continue on the same plan they would have contacted about it already

Is Selling (or Bundling) a Matterport Classic Plan Okay with Matterport?

DanSmigrod

1

5 yearsDanSmigrod (31330): Hi All, I noticed that in the WGAN Private Group for Buying/Selling Used Matterport Gear, a WGAN Member posts: "I would sell a Pro2 incl. an old hosting plan 'Basic (Classic) / Annual Plan' (100 Spaces)." I am wondering if it is okay with Matterport for Matterport Classic Pricing Members to sell or bundle their Matterport Classic Pricing Cloud account. Dan P.S. If you would like to be added to this WGAN Private Group...