Help! Need fix for Matterport's messed up floor learning algorithm

97	97 botticelli private msg quote post Address this user	plus 1 plus 1 plus 1 3
	I am writing to all of you knowledgable people out there who might be able to recommend a fix for this Matterport scan of a yacht I was hired to do... The problem is there are scans that take the user between the two lower floors and Matterport has informed me of A. this is due to an auto floor learning algorithm, and B. there is simply nothing they or anyone else can do to fix it. Well, ok. I don't believe you but ok. The experience has cemented by belief that I don't want to continue a business relationship with a company like that but I would also like to get paid for this job. I purchased Virtual Tour Pro and intend on creating something usable with the 200+ panos from the Theta (glad I saved them) but the time involved is not something I really have right now. Is there an easier alternative that is faster and cheaper or am I just going to have to buckle down and do this myself? Thank you all for being so awesome and in advance for any suggestions. Below are the replies from Matterport... "Thank you for providing the model URL. I looked at the model at https://my.matterport.com/show/?m=33FZjnZz7q1 and I can see the issue that you're referring to. This is an issue involving our Machine Learning and Floor Determination assuming two floors are the same for any number reasons. For reference, the most common reasons that this happens are the following: - 'A' frame roofs - Narrow stairways - Ceiling heights under 5 feet I am attempting to apply a fix that will potentially make the floors 4 separate floors instead of 3. Since this fix will take time before we see the results, once we have the results we will inform you as soon as possible." "I looked at the fix attempt today, and unfortunately it did not properly separate the floors into 4 floors. Unfortunately this model will not be able to be fixed into the proper floor levels. I sincerely apologize for the inconvenience."
	4 years ago	Post 1 • IP flag post

I have a weird suggestion to try. I discovered recently that something I'd "known" about Matterport for years wasn't exactly true. I don't know if it would help in your situation, but it might be worth a try.

I had a job scanning a commercial bus where it was crucial to have an accurate dollhouse for the client. I used a high tripod to scan the top from the perimeter and then also put the camera on the roof via the emergency exit hatches. In the Capture App, I'd put the high scans and the roof scans on the 2nd floor so I could clearly see if I'd captured the entire roof successfully. Everything looked great until I got the scan back from processing. The roof of the bus was badly skewed from the rest of it, making the dollhouse unusable.

I tried all sorts of things in hopes that they might fix the problem in reprocessing, and one I was certain wouldn't help actually solved the problem! What I did was move all the "2nd floor" scans down to the 1st floor in the Capture App. As far as I understood previously, Matterport doesn't use our floor specification data at all in the processing, so I had no reason to expect this to work. But it did. The bus was beautiful in the dollhouse now and my problem was completely eliminated.

So would this work on your boat? Probably not. Your problem is not the same as mine, but it is worth a try. Apparently changing the floor we put the scans on in the Capture App can affect the processed model. Duplicate the job, move all the scans onto one floor and reupload. You might get lucky like I did!

208	208 denlee private msg quote post Address this user	plus 1 plus 1 plus 1 3
	The answer is Asteroom.
	4 years ago	Post 2 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 31.21K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.21K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@botticelli In the WGAN MarketPlace under 360 Downloads, look for: ✓ DOWNLOAD360 To help you get started migrating to a different 3D/360 hosting platform, 360DOWNLOADS by WGAN Members @TresDePro can download ALL 360s from your Matterport tour. As @denlee shared, Asteroom can create a 3D Dollhouse View, 2D Schematic Floor Plans and build (for you) the walk around experience from the 360s downloaded from your Matterport tour. ✓ How to Create an Asteroom using 360s Shot by a Matterport Pro2 3D Camera Dan P.S. I would also suggest using WGAN Member @MP2FP (www.PM2FP.com) to create a beautiful floor plans of the ship (logo, colors, deal with shapes)
	4 years ago	Post 3 • IP flag post

1.08K Orange, California	1.08K craigsauer private msg quote post Address this user	plus 1 plus 1 plus 1 4
	I have a weird suggestion to try. I discovered recently that something I'd "known" about Matterport for years wasn't exactly true. I don't know if it would help in your situation, but it might be worth a try. I had a job scanning a commercial bus where it was crucial to have an accurate dollhouse for the client. I used a high tripod to scan the top from the perimeter and then also put the camera on the roof via the emergency exit hatches. In the Capture App, I'd put the high scans and the roof scans on the 2nd floor so I could clearly see if I'd captured the entire roof successfully. Everything looked great until I got the scan back from processing. The roof of the bus was badly skewed from the rest of it, making the dollhouse unusable. I tried all sorts of things in hopes that they might fix the problem in reprocessing, and one I was certain wouldn't help actually solved the problem! What I did was move all the "2nd floor" scans down to the 1st floor in the Capture App. As far as I understood previously, Matterport doesn't use our floor specification data at all in the processing, so I had no reason to expect this to work. But it did. The bus was beautiful in the dollhouse now and my problem was completely eliminated. So would this work on your boat? Probably not. Your problem is not the same as mine, but it is worth a try. Apparently changing the floor we put the scans on in the Capture App can affect the processed model. Duplicate the job, move all the scans onto one floor and reupload. You might get lucky like I did!
	4 years ago	Post 4 • IP flag post

Help! Need fix for Matterport's messed up floor learning algorithm13166