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Customer ServiceFailedUploadingUrgent

Urgent: Uploading to Matterport FAILED multiple times?12218

WGAN
Standard
Member
Chicago
rzphotoman private msg quote post Address this user
I just tried to upload 3 models to Matterport sand all 3 failed. Is anyone else having this issue?


Post 1 IP   flag post
jpierce360 private msg quote post Address this user
I had this problem once with a 120K sqft warehouse and I had to get customer support working on it. Matterport has the files but for whatever reason the project failed to process on their side.
Post 2 IP   flag post
Thalore private msg quote post Address this user
I just had the same problem with a house I just scanned this morning.
Post 3 IP   flag post
WGAN
Standard
Member
Chicago
rzphotoman private msg quote post Address this user
Just sent an URGENT request into Mattort support. What are the odds they don't get back to me anytime soon.
Post 4 IP   flag post
jpierce360 private msg quote post Address this user
I think its across the board. The 3 I just submitted today failed as well.
Post 5 IP   flag post
WGAN
Standard
Member
Chicago
rzphotoman private msg quote post Address this user
I just talked to Matterport support...suprise...and was told it should be fixed in a couple of hours. Try reprosseng then.
Post 6 IP   flag post
jpierce360 private msg quote post Address this user
Lucky!!! We'll keep an eye on it.
Post 7 IP   flag post
WGAN Basic
Member
Denver
pixelray private msg quote post Address this user
I get the little red icon all the time ...just hit upload again and it picks up where it left off...go through that process many times on some.
Post 8 IP   flag post
Nadir Patch
and MP2Edit
Lima, Peru
tresdepro private msg quote post Address this user
Same here

Post 9 IP   flag post
WGAN
Basic
Member
Seattle
kjoman private msg quote post Address this user
Same here - but was able to re-upload and got it back already (in about 3 hours)
Post 10 IP   flag post
Nadir Patch
and MP2Edit
Lima, Peru
tresdepro private msg quote post Address this user
Just an update guys

...Well finally it went through
All I did was duplicate the model on the iPad and upload it again
Post 11 IP   flag post
104372 11 11
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