Amazing efficiency of Matterport Support12138
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| I have just received a reply to my email support query regarding the media mattertags being offline. I sent the email on 14th May I mean really is this what we pay for. I can only imagine how frustrating it must be for those with urgent issues. I got the answer to my question within 24 hours right here on the forum thanks to all its contributors ABSOLUTELY SHOCKING MATTERPORT! Pull your finger out! |
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 WGAN StandardMember Greenville, South Carolina |
8643d private msg quote post Address this user | |
| Yeah that’s unacceptable, but I guess their bad reputation is true. I’ve been having trouble with the Capture App crashing on me numerous times over the past week. I guess I won’t bother contacting Matterport Support on the situation. | ||
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botticelli private msg quote post Address this user | |
| Grassroots beats big corporate any day of the week. This forum is gold. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by 8643d Is this WGAN Forum discussion helpful? ✓ Question of the Day: Updated Matterport Capture App causing Pro2 Crashing? Best, Dan |
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DouglasMeyers private msg quote post Address this user | |
I have been waiting 3 days for a simple floor plan. Their facts say two days, you think they will give me a refund   Matterport is still in need of a makeover... |
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| DouglasMeyers Don't give them a penny more than you need to. Use the guys at www.mp2fp.com they turn the floor plans around as quickly as they can, sometimes 12 hours, depending on time zones. The don't name the rooms which suits me fine as matterport always name them wrongly and you need to start to edit anyway |
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Houston |
briangreul private msg quote post Address this user | |
| @8643D - if you call they will tell you they don't know, can't help, it's unsupported, and they don't care.... Just to save you some trouble. They might tell you to check their outdated (by at least a year) list of supported devices. If you ask them for specific performance information they will lie and tell you they are creating a support case. The only way to fix this is for Matterport to understand support is a critical role and to terminate workers who have low ratings from customers. Unfortunately, right now, Matterport is busy trying to sell it's service to "enterprise" (aka fat target) customers. |
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Houston |
briangreul private msg quote post Address this user | |
| @DouglasMeyers - my last two took 4 days to get back. Sigh. Guess even India/China is disrupted (or wherever they manually draw the plans from a screenshot of the 2d view). | ||
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 WGANStandard Member Bon Secour, Alabama |
Chemistrydoc private msg quote post Address this user | |
| I sent in a support request by email over a week ago - no answer as yet. Two days ago, I called - spent over 4 hours on hold and no one picked up the phone. They are really turning into a zombie company. But, hey, we'll hear from them again when they need more cash. KF |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| I am waiting for almost a month for Matterport to make 3 duplicates of one tour. And all I am getting are their promises to come back to me. Remember I was worried when Matterport announced a new CEO and his previous experience with eBay? I'd wish I were wrong but it looks like eBay all over again for me. |
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Houston |
briangreul private msg quote post Address this user | |
eBay has better customer service now, but a [redacted] interface.  |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @3dshowcaseuk That's great that you were able to get your answer in the WGAN Forum ... Hi All,  I encourage you to use the WGAN Forum search bar. With 70,500+ posts among 11,000+ topics, there is a good chance that your question may have already been answered. ✓ search by title only ✓ search by Tags only (up to 4) ✓ search everything Plus, you can search via Tag Cloud! Enjoy your weekend, Dan  Screen grab of a portion of the WGAN Forum Tag cloud |
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| I have just received the below email ROFL! Thank you for recently contacting Matterport Support for assistance. Please rate your support experience by completing a short survey. Click Here for Survey Thank you! Issue Title: URGENT. Media tags in all tours gone |
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