Updating Map12058
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| I scanned a three floor home today and when I got back to the office I tried uploading. The wheel stayed at 0%. I tried re-uploading the model and it appeared to have gone through. The only problem is that I have updating map when I try to open that model in capture. I also have a beautiful black screen instead of three floors with data. Has anyone had this happen and resolved it. I waited on the phone for Matterports new support for over an hour today for what I consider to be a priority case with no luck. I also have the Updating Map visible on the screen when scanning new models now. |
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 WGAN StandardMember Orlando, Florida |
IMAGEXD private msg quote post Address this user | |
| Well Welcome to the wonderful world of Matterport Support ! The latest update on the capture app has serious issues... lets leave it at that... Below is the serious issue we are all facing explained in detail. https://support.matterport.com/hc/en-us/articles/360049043393-Known-Issues-Matterport-Capture-for-iOS- Let us all hold hands and pray this is resolved SOON ! Before I retire........ |
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Garnetwest private msg quote post Address this user | |
| I read somewhere...i think on the Matterport website...that this is a known issue and that the model will process as normal. Please let us know what happens. | ||
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| You will not be able to accurately place trim or mirror/window markers to finalize your job. Errrrr, you can do diddly squat with your model because it is a black screen. Don't worry, this is my livelihood, I can wait for who knows how long to get it resolved. |
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| @IMAGEXD I am very experienced with Matterport nonsupport, it is something I relish, that, and seeing my dentist for root canal work. | ||
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WGAN Standard Member Orlando, Florida |
IMAGEXD private msg quote post Address this user | |
| Fun Times ! | ||
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RichardStanton private msg quote post Address this user | |
| @leonherbert I have another thread going on this one which I will update as I hear more back - and this issue is at the top of my list with them as well. I had two more models corrupt in this way, so I am up to 4 captures which I am unable to curate. This latest is the most disturbing as I had a made a duplicate of the model prior to doing any edits. When this happened again during editing it corrupted not only the copy I had been working on, but the original as well. If you look at the file system after a duplication it is clear that a duplicate is not an _entire_ copy of a job, and it looks like there is some symbolic type linkage going on between the jobs. I have gone through the trouble to package up a 3 pack of jobs, two original job data complete and one duplicate data, to the tune of a 7gb archive. Support has acknowledged receipt of the archive, so I am hopeful that with several clean examples they can trace it to the root cause. On the light side, I did also examine the assets closely, and while the corruption appears to be asset based, the actual back end data is still there and seemingly intact. For this reason I at least hold hope that it can be reversed. This unfortunately does not resolve the issues this has caused with my clients, and because of this dual corruption I am putting some important clients on the back burner until I hear back, and other clients I am making an offline backup of the root job just in case this lovely double whammy strikes again. I will update the other thread when I hear back from support on these items. In the mean time, tread lightly! |
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