Matterport Support Prioritizing Phone Calls versus Email Requests12010
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
 Source: Matterport Website, as of Friday, 22 May 2020.  Screen Grab: Matterport Blog Post Thursday (21 May 2020) Matterport Support Prioritizing Phone Calls versus Email Requests Hi All, Did you email support@Matterport.com or submit a ticket via Matterport Support website with an urgent request? Try calling Matterport Support instead at: 408.805.3347. "Due to the increased demand of Matterport products and services over the last couple of months, we are experiencing an unprecedented volume of inbound support requests. While our email support requests currently have a backlog, we have prioritized our phone support to serve you as fast as possible," says Matterport CEO RJ Pittman in a Matterport Blog Post Thursday, 21 May 2020. "We are working on increasing capacity and shortening response times, and we appreciate your patience as we work through this high volume of requests," says the Matterport blog post. "If you have an urgent support request, please call us at (408) 805-3347," says the Matterport blog post. --- I recommend posting your question in the We Get Around Network and/or searching the WGAN Knowledge Base of 70,000 posts among 11,000 topics. (Search by: Title, Tag or Everything) Best, Dan |
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 WGANStandard Member Bon Secour, Alabama |
Chemistrydoc private msg quote post Address this user | |
| They need to hire Dee back and make her head of Tech Support. Problem solved. | ||
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 WGANStandard Member Chicago |
rzphotoman private msg quote post Address this user | |
| The last time I called customer support was a few weeks ago. They got back to me 2 weeks later. I also posted the same issue to this forum and had an answer in 15 min! Matterport has always had terrible customer service...with the exception of Dee...and I don't see that changing any time soon. Honestly, who needs them anymore, when you have this forum available for any help you need. |
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Cincinnati, OH |
leonherbert private msg quote post Address this user | |
| Oh they have phone support? I thought it was somewhere you left messages that never get answered. What have they done differently to prioritize this, they just fired a whole lot of people. | ||
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Houston |
briangreul private msg quote post Address this user | |
I guess it's easier for the people to say "I don't know." "We don't support that." and "I can't help you" then it is to respond to an email.  I think the department name is mis-spelled. Customer Dis-service department. Or the department of who cares. I don't see how they think they can grow the company or revenue. Enterprise customers won't tolerate it for a second. That's why they don't own cameras and service plans as it is. |
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