Eyespy360 - Replacing pics after publishing11741

Originally Posted by @Home3D
@EyeSpy360_Support - Hi Frederick

Thanks for your active responses on this thread. It's gratifying to all of us that you're there to field questions and better inform us.

There are two things I'm looking for from EyeSpy, so let me state them here as clearly as I'm able. An update from you is appreciated.

1) The simpler one, I think. Design a simple process for updating a pano that is already linked and has been previously published in a tour. I sometimes spot a flaw in a pano later (or worse, the client does!) and need to retouch something. I'm talking here about the same exact pano, just retouching a carpet stain or dead patch of grass. I want to have the ability to replace the current pano with the retouched identical one - WITHOUT having to reconnect links - just update the pano. This should be a user feature offered without cost to creators. FYI, I do not need any update to the dollhouse, just the pano seen in the walkthrough.

2) I may be the outlier, but I often create 360 tours which anything from 1/3 to 1/2 of the panos being exteriors of a home. In California, this is a norm as outdoor yards, pools, spas, sport courts, built-in BBQs and other exterior features are much of a home's appeal. These panos I want linked to the walkthrough tour seamlessly but completely excluded from the dollhouse construction.

To me this sensibly requires one of two approaches: (a) I upload all the photos, your team does its best to link them as a walkthrough, and your team takes only the interior panos to construct a dollhouse for the tour. Or... (b) I first upload only the interior panos and your team links them and builds the dollhouse view, THEN when the tour comes back, I add the exterior panos and link them accurately, which is something I have the benefit of knowing how to do since I was at the home.

This second approach, (b), seems more sensible to me as your team will have very little idea where the exterior panos belong. On some of my shoots, I can guarantee any exterior links your team attempts to make will be wrong, as sometimes these exterior locations are not even visible, but I still know where they are and can set a logical link.

On my most recent project, I followed this second approach. I sent in the interior panos, a nice tour with dollhouse came back. I then added the exterior panos and linked them. I need to republish so that they are all part of the tour, but I can't republish without paying again for the entire tour, even the interior pano links and dollhouse which is fully finished!

My view is follow this "b" procedure I should be able to add and self-link exterior panos and republish the tour without charge. But even if EyeSpy insists that I am charged for manually adding and self-linking the exterior panos, I certainly shouldn't be re-charged for those which I've already paid for.

Here are screenshots that demonstrate the issue. First is from the Details window which shows that the tour has been built by your team. You can see the dollhouse image floating in lower left.



Next, here is the donut view where you can see I have added a number of exterior panos and linked them. I had deleted a few from the initial set so three of the exteriors have been "processed" into the tour. However many of them still do not show up.



Lastly, if I "publish" this complete tour so that the extra external panos can become part of the tour, I am presented with this screen requiring that I pay for the entire tour again, even though I am adding, I think, just seven addn'l panos. I don't want to change any of the work already done. I don't want the dollhouse to be rebuilt, as it's fine and complete. I don't want your team to start from scratch re-linking and rebuilding all of this. I just want the addn'l seven panos to be added as walkthrough hotspot transitions. Here is my only option, which doesn't make sense, asking me to pay for the entire thing all over again:



Thanks for looking into this. I look forward to hearing back.