1st Matterport Pro1 3D Camera Batteries not charging. Help please!!!

WGAN Forum Founder & WGAN-TV Podcast Host 31.2K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.2K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 0
	@soundisgood My best guess is that your Matterport battery is dead because it has not been used within a year. I do not recommend doing the battery replacement yourself. Your Matterport Pro1 3D Camera is likely out of warranty. Please let us know how much Matterport charges to replace the battery and if they do a camera swap so that you do not have to wait for them to receive your camera and send it back. Dan P.S. From this WGAN Forum discussion two years ago ... Quote: Originally Posted by @Lbelland Here's what I received from Matterport. The key for me was to call "sales" (which they pick up immediately) and ask for the support number then press "1" for immediate assistance for onsite issues. Otherwise, going through the email system and waiting for one response per day would/was taking forever. The repair cost they quoted would be between $300-$500. They'll charge the CC I have on file. Hello Lawrence, [redacted] here with Fulfillment and I can assist with shipping a replacement camera out to you. I have a camera shipping today on FedEx tracking number ############## to the address you provided. As you are out of warranty, you will be responsible for the return shipping of your camera (SN:[redacted]) coming back to us for repairs. You may use any carrier and insurance is recommended. The address to return the camera is as follows: Matterport Attn: RMA-2628 352 E. Java Drive Sunnyvale, CA 94089 Please let me know if you have any questions. Thanks, [redacted] I'm supposed to receive the camera Friday. Hope this helps.
	5 years ago	Post 8 • IP flag post

@soundisgood

Ah! Your personal safety.

Dan

From this WGAN Forum discussion 4 years ago ..

Quote:

Originally Posted by @360Verbeelding
Hi to you all. As i promised, the pictures from inside our camera. First of all its a well build camera, Everything is securly mounted to a strong aluminium frame. The Tree sensor arrays are mounted to A diecast aluminium frame, hold together with 2 steel pins. There is a PCB, the heart of the camera. Matterport development. No hard disk or SD drive everyting is embedded. Small SDcard slot on PCB. Sturdy connectors. Small stepper-motor rotating a strong axle.
2 LI 5300 14volts batteries.

Nothing wrong with the design and construction. Its simple but well build. It can take some what of abuse. Small wifi antenna at the top middle of the camera.

I opend the camera at my own risk and responsibility so you don't have to do this. We are repairing and modifying cameras for the last 15 years so i think we know what we are doing.

Please do not use these pictures for your own publications.

Happy scanning,
Grtz Rene.

11	11 soundisgood private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Hi all, so I'm trying to get my MC200 camera running after it setting for almost a year. The batteries are "sleeping" and Matterport is responding...slowly. I'd like to try to fix it myself by either jumpstarting them or replacing them. Has anybody ever tried to wake them back up? Has anybody replaced them? And if so can you provide info on this? Thanks in advance for your help. Chris.
	5 years ago	Post 1 • IP flag post

11	11 soundisgood private msg quote post Address this user	plus 1 plus 1 plus 1 1
	Thanks Dan, I will...hopefully soon. :
	5 years ago	Post 3 • IP flag post

11	11 soundisgood private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Just an update... I've called, I've emailed, I've called sales, I've emailed again....no response. Thanks Matterport. In a loosely related note. I have a client (real estate agent) that called Matterport yesterday and ordered a camera. It'll be here tomorrow. They told her if she'd called earlier in the day she could have gotten it today. Thats nice.
	5 years ago	Post 4 • IP flag post

11	11 soundisgood private msg quote post Address this user	plus 1 plus 1 plus 1 3
	I hear what you're saying Dan and I wouldn't be upset if not for the second half of the story. I'd think if they can sell and ship new product they'd be able to respond to support emails. I did try that after reading a post here recommending that tactic. Unfortunately, the sales rep I reached said he couldn't do that and that I should email. I told him that I had emailed with no luck. He gave me an excuse much like the one you made for them. I wonder how their sells and shipping department is coping so well but their support system has completely broken down.
	5 years ago	Post 6 • IP flag post

11	11 soundisgood private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Thanks again Jeff! Just curious as to why you think I shouldn't try it myself?
	5 years ago	Post 9 • IP flag post

11	11 soundisgood private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Oh sorry, why do you recommend NOT changing the batteries myself?
	5 years ago	Post 11 • IP flag post

1st Matterport Pro1 3D Camera Batteries not charging. Help please!!!11346