Annual Classic Plan coming to an end, what's next?

Hi all,

I am currently on a Classic Plan and I paid for a year (from 2019) Now that it is coming to an end (annual subscription), I have a couple of questions:

0. Is Matterport offering any promotions or waved subscription plans because of what is happening?

1. Is there a way to still stay with the classic plan?

2. If yes, will they just charge me or there is an option to choose which old plan I can do for now, the 1 year or pay per month?

3. If not, can i use a Starter plan first (for at least a month while there is this virus. ( I have read that you can only have 5 active spaces and the rest can be just private, this is okay with me)

Looking forward to your answers, thank you for your help!

Thea

36	36 Thea_VR private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by DanSmigrod Quote: Originally Posted by Thea_VR I am currently on a Classic Plan and I paid for a year (from 2019) Now that it is coming to an end (annual subscription), I have a couple of questions: Kindly confirm that you have NOT received any communications from Matterport indicating that the grandfathered in Matterport Classic pricing is coming to an end. Rather YOUR Matterport Classic Plan annual subscription is due for renewal and you are trying to decide what to do. Thanks, Dan Hey Dan, Thanks for the quick reply, you are correct. I have NOT received any communications from Matterport re:plan ending. I just know that the annual plan I paid for is until the 31st of March 2020. Thank you, Thea
	5 years ago	Post 3 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 31.21K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.21K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by Thea_VR I am currently on a Classic Plan and I paid for a year (from 2019) Now that it is coming to an end (annual subscription), I have a couple of questions: Kindly confirm that you have NOT received any communications from Matterport indicating that the grandfathered in Matterport Classic pricing is coming to an end. Rather YOUR Matterport Classic Plan annual subscription is due for renewal and you are trying to decide what to do. Thanks, Dan
	5 years ago	Post 2 • IP flag post

WGAN Fan CLUB Member 5.71K Website Coeur d'Alene, Idaho Facebook Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer	5.71K lilnitsch private msg quote post Address this user	plus 1 plus 1 plus 1 1
	I had a conversation with someone from Matterport yesterday & it was his understanding that if you have a Classic Plan you can stay with it. Now, you may be locked into whichever plan you signed up for
	5 years ago	Post 4 • IP flag post

WGAN Fan CLUB Member 5.71K Website Coeur d'Alene, Idaho Facebook Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer	5.71K lilnitsch private msg quote post Address this user	plus 1 plus 1 plus 1 1
	@Thea_VR did your billing expire? If this is the only option your dashboard is giving you the only folks that may be able to help you possibly keep a classic plan would be Matterport’s billing support
	5 years ago	Post 6 • IP flag post

WGAN Forum Founder & WGAN-TV Podcast Host 31.21K Website Atlanta, Georgia Linked In Facebook Twitter YouTube TikTok Instragram Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer We Get Around Network Member	31.21K DanSmigrod private msg quote post Address this user	plus 1 plus 1 plus 1 6
	Quote: Originally Posted by @Thea_VR Hey Lilnitsch, Do you suggest I send them an email for this? In my dashboard settings the only button is to change plan. Thanks, Thea Looks like no action required by you UNLESS you want to switch to new Matterport pricing plan or cancel. Dan
	5 years ago	Post 7 • IP flag post

WGAN Fan CLUB Member 5.71K Website Coeur d'Alene, Idaho Facebook Matterport Service Partner Google Street View Trusted Photographer Zillow Certified Photographer	5.71K lilnitsch private msg quote post Address this user	plus 1 plus 1 plus 1 3
	@DanSmigrod I was looking at the graphic on my cell phone. @Thea_VR If you are happy with your current plan simply double check to make sure your billing info is up to date.
	5 years ago	Post 8 • IP flag post

36	36 Thea_VR private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by lilnitsch I had a conversation with someone from Matterport yesterday & it was his understanding that if you have a Classic Plan you can stay with it. Now, you may be locked into whichever plan you signed up for Hey Lilnitsch, Do you suggest I send them an email for this? In my dashboard settings the only button is to change plan. Thanks, Thea
	5 years ago	Post 5 • IP flag post

411 Sarnia, Canada	411 June private msg quote post Address this user	plus 1 plus 1 plus 1 6
	I had a similar problem with “buttons” The expiry date on the card was changing and was not able to change it on the account as the buttons did not function like they used to. Had to contact support and they had to contact someone in billing that I gave the new information to and they changed the date on their end. Strange for sure but at least I got it done.
	5 years ago	Post 9 • IP flag post

36	36 Thea_VR private msg quote post Address this user	plus 1 plus 1 plus 1 0
	Quote: Originally Posted by June I had a similar problem with “buttons” The expiry date on the card was changing and was not able to change it on the account as the buttons did not function like they used to. Had to contact support and they had to contact someone in billing that I gave the new information to and they changed the date on their end. Strange for sure but at least I got it done. Contacted support and they explained to me same as what you said. Thanks for all the info guys!
	5 years ago	Post 10 • IP flag post

WGAN Fan Club Member 4.34K Website Queensland, Australia Matterport Service Partner Google Street View Trusted Photographer We Get Around Network Member	4.34K Wingman private msg quote post Address this user	plus 1 plus 1 plus 1 3
	Quote: Originally Posted by DanSmigrod Looks like no action required by you UNLESS you want to switch to new Matterport pricing plan or cancel. I am sure Dan is right on spot. If they had not wanted you to continue on the same plan they would have contacted about it already
	5 years ago	Post 11 • IP flag post

Annual Classic Plan coming to an end, what's next?11232