Buyer Beware: The Matterport Starter $9.99 Account9856
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sbl110 private msg quote post Address this user | |
| I'm closing my business, but have some hosting obligations that extend in to September. Rather than pay $49.99/month to host a handful of spaces for two more months, I thought I'd be clever and open a starter $9.99 account, transfer some spaces to it, then when the time came, offer to extend the hosting, or transfer the spaces to my clients -- assuming that they want to open a starter account. I should save $80.00. Well, I found out that you can't transfer a space once it's in the starter account! You can archive it, but transferring to another account is not an option. As I type this, I'm on a chat with Tim from Matterport tech support. I'm hoping that he can reverse the process. He said he would try. Prior to opening the starter account, I did inquire about creating spaces and the word is that you can't use the Pro2 camera. Seriously? How hard would that be? Ok, Tim just texted that he successfully moved the spaces back to my basic (classic) account. Good news/bad news. I guess I'm stuck paying more than I need to. Many thanks to Tim. That's the one thing I'll miss about Matterport, the tech support team. They've always taken care of things. Scott |
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 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| Sorry to hear you have decided to shut down your business. They actually mention that you cannot transfer them out from a starter account at https://support.matterport.com/hc/en-us/articles/360000296927-Matterport-Price-List#matterport-cameras-0-0 3D models can be transferred into Free and Starter accounts but cannot be transferred out to other accounts. However I cannot say if that note was there from the beginning or they added it recently. I do remember that the note that you can transfer Matterport cameras spaces into this account has been there from the beginning. |
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mori private msg quote post Address this user | |
| That note was there right from the beginning. Also the limitations that you can not use a MP Pro cam in these accounts. | ||
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3SixtyNow private msg quote post Address this user | |
| If you want a tour shot with a Pro camera you need to hire someone to shoot and process it. Then it can be transferred to your starter account. But, it's stuck there forever. | ||
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sbl110 private msg quote post Address this user | |
| Thanks for the replies. I thought I read the entire disclaimer for the starter program. Apparently not. Now I just need to find a buyer for my equipment. Scott |
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WGAN Fan Club Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| Put it online for sale, that how I have got mine barely used and saved 20% from a brand new price. Probably even more as I got a tripod and a pelican case with it. I check sometimes ebay to see if they are still in demand and I have seen people bidding on them. |
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