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fotoguy private msg quote post Address this user | |
| This is the first time I've encountered this issue and thought this might be the fastest way to get a solution. I use WP3D and when I try to post the tour to my facebook all I get is my logo instead of the house image. I tried the facebook debugger and it tells me the image is corrupt. I tried uploading a new image and I get the same issue. Advice? | ||
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Missoula, MT |
rpetersn private msg quote post Address this user | |
| Hi @fotoguy! Please do remember that the best way for us to help you with WP3D Models is to use our Support Form. https://wp3dmodels.com/support/ We ask this because: 1) Support is part of what you pay for when you have a WP3D Models License 2) Troubleshooting specific issues almost always require seeing an example URL, or providing a screenshot, etc. Facebook's debugger tool is very valuable but can return cryptic and/or misleading responses at times, especially with messages that refer to "corrupt" images, etc. It sounds like the specific Model you're referring to doesn't currently have a social image properly assigned. We're happy to help and look forward to seeing your support ticket come through! Cheers, Ross @ WP3D Models. |
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fotoguy private msg quote post Address this user | |
| Thank you and I certainly will reach out. I just thought I might get a quick solution here from someone who has experienced it so I could get it posted. Next step would be support. | ||
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