Matterport Repair(MR) service slow & pricie904
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 Nodal NinjaFounder |
Bill private msg quote post Address this user | |
| Well it happened again - camera was being used on uneven tile surfaces and fell hard hitting floor. The case popped opened but I managed to snap it back together. Luckily we had backup camera in the area. This is the second time this camera took a a hard tumble. To my surprise the camera still worked fine. We did several tests and also a job with it. But I still wanted to send it in to Matterport for calibration check. Brief timeline: 14 days ago: We ship camera to Matterport 9 days ago: Matterport Repair (MR) receives camera 10am 7 days ago: MR - "We received the camera and currently looking into it." 4 days ago: MR - "It will be a few more days of testing before the camera will get back." Today: MR - "Your camera repairs are estimated at a bit under $500.00 and we are starting to work on it now." If they manage to fix and get it out by Mon or Tuesday we would be looking at getting the camera back by Fri - a full 3 weeks from the time we shipped it out. I felt a little confusion in the information provided us. And I was a little surprised to learn the price for calibration on a working unit. I would assume calibration is a simple test - hook it up to a machine, run a few tests, dial in calibration and done. With shipping back and forth we'll easily be 3 weeks without a camera. So just wanted to share this ongoing experience we are having with the Matterport Repair Dept. If you do need to send a camera in for calibration or repair you can expect being without it for at least 3 weeks in the US. For those that depend heavily on providing Matterport services to their clients and cannot afford a 3 week downtime you should consider getting a 2nd camera as backup or at least having access to one. I would be curious to learn of other experiences with Matterport Repair. |
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Amaury private msg quote post Address this user | |
| That is good info, thanks a lot for sharing, specially for camera owners outside of the US. | ||
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| This was somewhat discussed in a previous thread: https://www.wegetaroundnetwork.com/topic/841/mp-camera-smashing-on-tile-floor/ I carry insurance on my camera and equipment for this very reason. My insurance also covers general liability (in case something in the house gets broken or other damages occur). My annual insurance costs are $500 CAD (canadian dollars), which under current exchange rate is only $376 USD. |
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Nodal Ninja Founder |
Bill private msg quote post Address this user | |
| We have insurance as well - hate using it on such a small claim as each occurrence the deductible begins to rise. I was merely raising awareness of what one might expect should they need to send their camera in for repair. | ||
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Jamie private msg quote post Address this user | |
| Thanks for the if Bill I'm thinking about adding padding to mine |
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