Urgent Advice Needed - Models Not Uploading8142

Originally Posted by @Gerhard
Hi We Get Around Fam,

This post is not for newbies or people looking to buy a Matterport camera (s). So please don’t read on.


I did a scan for a client that would have taken 1 1/2 hour that turned into a 3 hour nightmare.
- Space is a normal 2 bedroom hotel apartment
- No Sunlight interference
- No Large mirrors or shiny stainless steel objects
- Not my first scan
- All markings done correctly

About 20 scans in the, scans stopped appearing in the room. The busy aligning prompt came up and the bing sound sounded , but no scan or errors. I made three after that and nothing. Then I saw zooming out that the app had place the scans in the lounge. This got very weird. Went back deleted those scans and slowly started redoing them moving 2 feet at a time. It happened a couple more times, and had to delete and do over. Grrrr

Got a lot of camera sensor error prompts. No camera never been dropped or thrown off a 50 storey building ( been tempted many times ) , its kept in its Pelican case , and flies in the cabin bin.

So lets get back to the story. Uploaded the tour, and waited ….. waited ….. waited ….. and yo get the point. Next day I contacted support and after playing a long back and forth tennis match of emails. I was instructed to download the data from the iPad and send it to them to manually stitch it. A couple of days later I got the email your tour is ready. What a load of rubbish, when you walk the walls bounce at you. I didi not even share with the client as it was to embarrassing. I had 4 more to do on the same day but could not because of this. And cant gain access to the site anymore.

I lost the job because you cant promise a 12 - 24 hour turnaround time then this happens. And no its not the first time that the Sensor error and some other weird error messages started appearing. This happened after all these new updates from Matterport.

Now fast forward to this morning. Get up super early get to the client to scan a special project that needs to be delivered still within 6 hours after my scan to their International Head Office in Europe ( yes I have had scans back within an hour ) .

Started scanning and again about 20 scans in , all the crap starts again. Managed to finish the model eventually and uploaded it. And waiting in suspense. Got the client breathing down my neck, and there is no way of reshooting as they have to submit the model with some other media we created and a proprietary player. As they are competing against for countries in the group for this new concept on Sunday. So fingers crossed.

Who else is experiencing more and more errors with Matterport. If this continues I have to seriously look at another product because I don’t sell Matterport I sell me and my company. And don’t need Matterport, or work for Matterport. So my clients deserves the best service, user experiences and products. But if this carries on, it is going to cost me a lot of big business. And seeing we “work” for Matterport but don’t even get a salary from them, not even to mention the old broken record that we don’t even own the content nor have zero privacy settings for our clients is very alarming to me.

Today I just realised how far behind Matterport is with their R&D , and loosing focus with court cases and not listening at all to us. Stop looking at your competition and focus on you. Get us a @#$%^&*ing tool that we can take the camera out of a mirror, you don’t realise how much business we are missing out on. And please don’t give me the following solutions, to not scan the whole bathroom and just go up to the door opening or drop the camera below the basin. That is just stupid. And the long list of things we have been asking now for the last 4 years….. 

Would love to hear form the fellow forum members.

Happy scanning x