Help please! Client having trouble6961
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Joelbcollins private msg quote post Address this user | |
| Hi All, My client's client is having trouble loading my tour: http://3dtours.99hills.com/3d-model/41-lady-bug-lane/skinned/ He's running: Mac os 10x and Firefox browser His problem: I have tried link twice. Both times during download process my computer locks up requiring a hard reboot to restore (as in turn it off then on physically). Any ideas???? Please advise  And Thanks!Joel |
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 StandardMember Windsor, UK |
leonvanzweel private msg quote post Address this user | |
| Loads on my Macbook Pro OS version 10.13.4 with Chrome & Safari. Not with Firefox & Opera | ||
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Regina, Saskatchewan Canada |
Queen_City_3D private msg quote post Address this user | |
| Loads fine on my computer... Chrome Browser on PC, running Windows 10 Home Edition. | ||
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 Nadir Patchand MP2Edit Lima, Peru |
tresdepro private msg quote post Address this user | |
| Loads fine on my mac Safari but is doesn't load on Chrome because I have WebGL Disable, that could be the problem with your client. | ||
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Missoula, MT |
rpetersn private msg quote post Address this user | |
| Hi @Joelbcollins - Sorry to hear that you're having trouble here. I tried loading your link on all of my various browsers/devices/etc. and each one pulled it up as expected. Maybe try loading the direct (Matterport) link to see if that helps to narrow down the issue: https://my.matterport.com/show/?m=nFpsrMxRPiv&play=1 |
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 Fast Start Websites Peterborough, United Kingdom |
angusnorriss private msg quote post Address this user | |
| Works fine on iPhone 7 Plus chrome and safari. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Joelbcollins Works fine fort me with Chrom on an iMac. It's such a great, big house. Why not use the window trim tool to make the Matterport Space sparkle? Tip: You can use the window trim tool on the outside, covered patio too (even though there are no windows there). Dan |
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Helen private msg quote post Address this user | |
| How old is their Mac? One of my older MacBooks freezes up constantly with bigger models. | ||
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RedRock3D private msg quote post Address this user | |
| Throwing my vote to processor speed. My MacBook sounds like it’s going to explode in workshop and will occasionally hang loading models. | ||
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Joelbcollins private msg quote post Address this user | |
| Those that have commented - pls see below for another problem Thanks for testing the link @leonvanzweel @Queen_City_3D @tresdepro @rpetersn @angusnorriss @DanSmigrod @Helen @RedRock3D ! @tresdepro I'll ask about his WebGL - good idea! Thx! @DanSmigrod Yeah, I will go back to clean that up some more. Am I correct to not use the window trim on the indoor walls adjacent to the terraces/porches? I think I remember if you put a window marking, then you can't go on the other side of that wall, is this correct? @Helen I'm not sure - but, it is a $6.9mil listing, and it doesn't appear that they skimp much anywhere...I'd be shocked if it were over 3 years old. lol ALSO - I'm having trouble with a doorway - not letting me pass from inside to outside. I can go from outside to inside though...It's the doorway from the dining room to the outdoor terrace. I have tried the trim tool stacked against themselves. And it hasn't worked. Here's a pic:  |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by Joelbcollins I recommend window trimming for all windows  I recommend window trimming for covered patios As in real life, you can not walk through a window, same with the window trim tool. Scanning outdoors can be problematic because the dollhouse view - viewed from outside, looks a mess. You might consider duplicating the model and deleting outdoor scans (except covered patios. Dan |
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Joelbcollins private msg quote post Address this user | |
| @DanSmigrod I hear ya! haha I think what I was trying to ask was this: If I window trim in a room adjacent to a patio, can I still navigate to the other side of that wall through a doorway and explore the outdoor area? I thought I read somewhere that if you mark a window, you cannot go on the other side of that wall (using a door). Like, a window marking indicates a limit of the model. Is this incorrect? I'd just try it out and see what happens, but this model is taking 6+ hrs to process each time I've run it. Re: deleting the outdoor scans, I may do that, but the client/owners understandably are keen on including it as much as possible as they're a key aspect of the property. |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Joelbcollins Trim windows on both sides. As long as you can walk through a door, you are good. Outdoor scans are subjective. There is a trade off. I would use 360 Views instead of scans out doors to avoid the Dollhouse view from outside and still be able to show the outdoors. Dan |
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Joelbcollins private msg quote post Address this user | |
| Thanks @DanSmigrod ! I have got some work to do then haha! Have a great day! |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Joelbcollins It’ll be a great portfolio piece. Worth the effort. Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Joelbcollins By the way, we deliver our models via WP3D MODELS so we can deliver the model fast to the client and still substitute a better version without the URL changing for the client ... As a WGAN Standard Member, you get the free use of WP3D MODELS ... Best, Dan |
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Joelbcollins private msg quote post Address this user | |
| @DanSmigrod Yes, That's what I've done for this one. It's a great benefit of membership - thanks for offering it for us! Hey, since your still here...do you have any ideas for the doorway issue I mentioned above? I just separated the trims a touch more and just sent off to processing again (after trimming up all the windows like you suggested). |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Joelbcollins Did you scan with the door closed and then opened it? Can you duplicate and delete the scan with the door closed? Does this help? Looks like you might have tried this? Perhaps greater distance to remove the closed door? ✓ Have you tried a Matterport"trim sandwich"? Best, Dan |
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Joelbcollins private msg quote post Address this user | |
| @DanSmigrod The doorway was closed while scanning on the other side of the room. I opened it as I got closer starting with 3-4 scans away I think. I have the trim sandwich in there now and it's not working as intended. If this upload doesn't work I'll try again with deleting a scan with the door closed... Thanks! |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Joelbcollins Duplicate the model - to save the master just in case - and delete the scan with the door closed. Best practice: stage the space with the doors open so that you do not run into this challenge. Looking at the model again, seems like you could eliminate the outside the house scans (except for closed patios). This way, the dollhouse will look nice. I don't need to walk down the outside stairs to see the amazing view. When I fly into the doll house or walk the house or via floor plan view, I will see the view from the house. Again, this is subjective between you and your client. Best, Dan |
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3SixtyNow private msg quote post Address this user | |
| You need to point the trim towards each other to remove the mesh that is blocking you from crossing the threshold. Make a complete box if you can. | ||
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Joelbcollins private msg quote post Address this user | |
| @3SixtyNow It actually is pointed that way in the picture, it just looks like they're not because of the spacing between the trim line and text. I may have to try out the box method you speak of though. Thanks! |
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 WGAN BasicMember New Brighton, PA |
frstbubble private msg quote post Address this user | |
| @Joelbcollins Did you get the trim to work. I had a model last week where I could go into a room but couldn't get back out because we moved the room for access to a bathroom. I tried a trim sandwich which didn't work. When I did a trim box it worked. | ||
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