WP3D Models HELP NEEDED5791
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srennick private msg quote post Address this user | |
| I have already put in a support ticket but wanted too see if any of you had the same problem either now or in the past. I sent out a skinned version of a WP3DModels link with instructions to the receiver to fill out the form if they wanted to "sign-up". I decided to test the form, set to come to my email and I did not receive a submission email. I asked several other people to test it out and it still did not work. I switched my options to have the email go to "information retrieved from Matterport" making sure it was my email and then the form was gone completely. I have a gmail account. I just tested another email address and it did not work either. Thoughts? | ||
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 FounderNail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
You mean this part or a special form you had made? |
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Missoula, MT |
rpetersn private msg quote post Address this user | |
| Sherry... I've responded to you already via Support. You need to be sure you're always running the latest version of WP3D Models. I believe you are several versions behind. Please update and you shouldn't have any trouble with email sending. Thank you! Ross Peterson WP3D Models |
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srennick private msg quote post Address this user | |
| @GlennTremain. Yes that one. Ok Thanks @Rpetersn. I thought updating the plugin solved that. My bad. How should I proceed? | ||
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srennick private msg quote post Address this user | |
| Actually, I can go to the documentation page and do it. Thanks! | ||
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Founder Nail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
| looks like you are installing rather then updating? | ||
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Missoula, MT |
rpetersn private msg quote post Address this user | |
| Looks like there is a problem with your installation of WordPress, everything looks good on our end. Do you have FTP Access? You may need to update manually that way. | ||
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srennick private msg quote post Address this user | |
| @GlennTremain Ross sent me a link to download new version then install. | ||
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Missoula, MT |
rpetersn private msg quote post Address this user | |
| Sherry...in the future can we please work on Support issues via Email vs. the Forum? I'll respond to you there with options. Thx! | ||
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srennick private msg quote post Address this user | |
| @Rpetersn You bet. Just wanted to see if others had the same problem. | ||
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Missoula, MT |
rpetersn private msg quote post Address this user | |
| No problem...we're just working hard to keep all WP3D Support routed to us via one input, our Support Form. Otherwise, it can get really challenging to manage multiple threads on the same issue. Thx! | ||
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