Matterport Firmware and Capture App Updates5189
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @PointCloudVR Hi All, If you have updated to the latest Matterport Firmware and Capture App (Version 2.3.3) update, as described in the Matterport eNewsletter Thursday (10 August 2017), please post if you are / are not having problems. Thanks, Dan |
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Chadcloses private msg quote post Address this user | |
| I didn't see anything that said this was a camera update, do we need to connect the app to the camera on this one? | ||
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JC3DCX private msg quote post Address this user | |
| Have not noticed a firmware update but have updated to Capture App v2.3.3 and no problems, | ||
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jfantin private msg quote post Address this user | |
| I have updated Capture app, but no news on the firmware update. My application didn´t mention the existence of a new firmware update so far. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, Trying to decide if we should update the Matterport Camera firmware, iOS and app Saturday (12 August 2017). If I am not able to shoot 360 Photos with the updates, that concerns me. Anyone do all the updates and are happy? Thanks, Dan |
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jfantin private msg quote post Address this user | |
| Hi Dan, Do you mean that you lost the ability of taking 360s after updating firmware? |
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Ghagendorf private msg quote post Address this user | |
| I have updated app but have not seen anything about firmware update. I don't know how to do that. | ||
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ron0987 private msg quote post Address this user | |
| I would like if your input spoke specific to the older camera and new camera, because this might determine if some one sees a download or not. The download maybe camera specific and may worry someone that they are not firmware current when there is no update for the specific camera. So the conversation could go two ways. Thank you in advance. Ron |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, I was expecting to do a firmware upgrade today (Sunday, 13 August 2017), but I am not getting a notice that a new firmware is available to me. I have Matterport Pro 3D Camera ( first generation / Serial Number begins with a "B" ) I have the latest iOS on my iPad Air. (Version 10.3.3 (14G60) I have the latest Capture app on my iPad Air (Version: 2.3.3 (578.17134) Camera Firmware: 1.1.423.14201.c16d6s9-P Any thoughts about whether my firmware is current? Thanks, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, I figured it out  So, yes, there was a firmware upgrade for me, BUT, it took a few steps to figure it out. The short answer is after you update the Capture app and/or iOS: 1. leave the Capture app connected to the Camera for a while; 2. then shut down both devices and restart. 3. Now, let the Capture app connect to the internet for a while; 4. Now, pair the Capture app with the Camera for a while; 5. Now, shut down both devices and connect the Capture app to the internet. 6. And, keep repeating. I could imagine what is happening is that the Capture app asks the Camera, "What version of Firmware are you using? Then, when the Capture app gets connected to the internet, in the background it is asking Matterport, "What is the latest version of Firmware for this Camera?" Hmmmm. It's new. Let me download it (may take a while). Then when the Capture app is connected the Camera again, it says to the Camera, "Hey, I have a new Version of Firmware for you. Let me see if the user is ready to update. Hold on a sec while I ask?" "Dan, would you like to update the Camera Firmware? This may take five minutes, or so." "Yes" "Okay. When the Firmware is updated, I will let you know by blinking the Wi-Fi." Anyway, you get the idea. The point is, I wanted this to happen at home: not while I am scanning this week. Since Matterport does stuff in the background without telling you, if you have not updated the Camera Firmware - and want to - do the above at home when you got an hour. Otherwise, you are going to show up for a scan and be disappointed when you get a message that says there is a new Firmware update while scanning is not your first choice. Clear as mud? I hope this helps you (all). Best, Dan    |
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DaK private msg quote post Address this user | |
| I too have a first generation camera. I updated app and camera but I'm still on an old version of iOS (the one just before "it was a major upgrade" we were warned to stay away from). I assume it's ok now, I just haven't done it. Anyway, after the app upgrade, it said it "repaired" 64 of my scans but what it basically did is wipe them out. I have 64 place holders for where my scans used to be but when you open them, there are no scans inside. The names are there, when they were created is there but the thumbnail is gone and like I said, no scans inside. I did do 2 shoots today and they processed fine. Seems a little faster to me but that may be wishful thinking. It also stopped making sound for me when the scan is done. iPad is not muted and sounds are turned on in the app settings. I must be like Pavlov's dog as I guess I rely on that sound a quite a bit. Kind of annoying but I got over it. |
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Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
| You should see a little spinning wheel in the top left when the Matterport Capture app connects to matterport.com to check for updates / check your account. | ||
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Chadcloses private msg quote post Address this user | |
| You should also hear Blood, Sweat, and Tears playing in the background when you see that spinning wheel! Lol | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Chadcloses From a related We Get Around Network Forum discussion: Quote: Originally Posted by @DanSmigrod |
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mori private msg quote post Address this user | |
| Any news on issues as I have a shooting tomorrow. Update or not? For me the most important question is what effect does it have on the virtual tour results and capturing in general. Any official post from Matterport on this? |
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3SixtyNow private msg quote post Address this user | |
| I updated and didn't have any issues with scans I did on Wed. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @mori I am happy with the update (Firmware, Capture and iOS) Dan |
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Santa Barbara |
Lizzg private msg quote post Address this user | |
I updated and it actually fixed my mixed up Models from the update a few months ago! Did my first scan with the update yesterday, everything looks great.  |
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JC3DCX private msg quote post Address this user | |
| I have also updated about 2 weeks prior and happy with the scan app and iOS update. It has also fixed my mixed up models. | ||
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mori private msg quote post Address this user | |
| One thing that came to my attention: you can now capture a 360 view without having a 3D scan. | ||
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ron0987 private msg quote post Address this user | |
| That is good to hear, I had not tried. Thanks for the post. | ||
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jfantin private msg quote post Address this user | |
| Perhaps this is related to the Google Street view feature of Matterport? | ||
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mori private msg quote post Address this user | |
| Shot done & all is o.k. | ||
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