URGENT: Matterport Workshop Not Loading5008
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, I am not able to launch Matterport Workshop, as of 11 am ET today (Thursday, 13 July 2017). See screen grab for error message. I wonder if this is related to the "upgrade" that Matterport implemented yesterday. I tried quitting Chrome and re-trying Workshop. Are you experiencing this problem? I will send a note to Matterport Support now and report back when I hear from them. Best, Dan  |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, Matterport Support ticket opened at 11:12 am ET today (Thursday, 13 July 2017). Matterport Support opens at noon ET today. Dan |
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 FounderNail Soup Media Sarasota, Florida |
GlennTremain private msg quote post Address this user | |
 this was in firefox |
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grmngrl private msg quote post Address this user | |
| Same problem here. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @grmngrl Are you using Chrome on a Mac? @GlennTremain Thanks, I will try Firefox (and report back). Dan |
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grmngrl private msg quote post Address this user | |
| firefox on a mac | ||
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Putten NLD |
DannyBasting private msg quote post Address this user | |
| Works with chrome over here. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @grmngrl @DannyBasting Thanks (Just) successfully opened in Chrome. Dan |
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OpenHouseOptics private msg quote post Address this user | |
 I'm getting this from the model I loaded last night and processed this morning. Do you think I'll need to reload it? |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @OpenHouseOptics Yes. Please reload and see what happens. If that does not fix it, do you want to try and have it re-processing? Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, Another error message that I have not experienced before. Dan  |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, Perhaps just a hick-up? I am able to use Matterport Workshop repeatedly now ... Dan |
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Lincoln, NB |
PointCloudVR private msg quote post Address this user | |
| I am in the workshop but my guided tour is not playing. | ||
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Lincoln, NB |
PointCloudVR private msg quote post Address this user | |
| Also, when I hit publish changes the yellow box goes grey and says "Publishing changes" but never publishes them. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @PointCloudVR Ugh! Sounds like it this (all) is related to the "upgrade" Matterport did yesterday. Hi All, If you can, please log into Workshop and see if you have any issues publishing. Dan 12:15 pm ET Thursday, 13 July 2017 |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, All seems to be working for me now. I did receive this email from Matterport Support at 1:02 pm ET today. Dan --- Jul 13, 10:02 AM PDT Hi Dan, Thanks for reaching out with your concern. I was able to load the Space in Chrome Version 59.0.3071.115 on a Mac. Please let me know what browser version you're running and the OS. For now, you may want to clear any cache and a few other things. See attached screenshot. Please let me know if this continues to be a problem. Best regards, [redacted] Matterport Customer Service  |
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Lincoln, NB |
PointCloudVR private msg quote post Address this user | |
| I still have a space from yesterday that the workshop is not cooperating. I sent in a support ticket so we'll see how this goes. Until then I have re uploaded the model to see if that changes anything. An interesting note...I uploaded the space yesterday near the time that the "upgrade" was happening. It seems that the 2 from yesterday have a lot more clarity and lighting issues than normal. Not super impressed at all. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @PointCloudVR I image the challenge you are experiencing is related to the "upgrade" yesterday. Please do keep us posted regarding what Matterport Support says. Best, Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, An update from Matterport Support at 2:38 pm ET today (Thursday, 13 July 2017). Dan -- Thanks for the info. It's possible this was due to the upgrades made last night. Some, I know, were able to save their workshop issues by logging out and logging back in to their account. Thanks again, [redacted] Matterport Customer Service |
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Lincoln, NB |
PointCloudVR private msg quote post Address this user | |
| I went on my ipad and trimmed a little light leak and re uploaded the space. It is processed now and working as usual. The first try was a loss though. Pretty frustrating waste of time... | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, We had trouble adding LABELS today (Thursday, 13 July 2017). And, we had (some) trouble having SnapShots being saved. I believe it is related to the "upgrade" Matterport did yesterday. Anyone else experiencing these challenges today? Dan |
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mori private msg quote post Address this user | |
| Have also experienced some issues. maybe more important: the platform seems to show issues on reuploads and duplicates and adds these when renamed or corrected as new spaces and I guess MP wants to charge them. I am really worried about MP future when I have a closer look at their development speed, quality of code & platform services. Looks like they get a 2nd Soundcloud. Soundcloud is a bad example showing how fast 100 millions can be wasted to bring a startup below the ground. |
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