Urgent The Mark FeatInCapture App Not Woking4853
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abalkhail private msg quote post Address this user | |
| Hello, The Capture app is not working, every time we try to use the Mark Features the app closes, you can see the problem in the video here. The Capture app in the iPad has the V 2.3.2 update today, and has ios 10.3.2 both updated. We have to submit the project tomorrow!! We emailed Matterport support just now. Best Regards Abdullah |
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OpenHouseOptics private msg quote post Address this user | |
| Is it completely necessary to mark? I've been able to complete some models without marking anything. | ||
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 TosoliniProductions Bellevue, Washington |
Tosolini private msg quote post Address this user | |
| I'm experiencing the same issue. I need to re-upload a model for a client and every time I touch a mark the app crashes. | ||
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Property3dNZ private msg quote post Address this user | |
| @abalkhail I have very little to offer other than maybe doing a soft reset of the iPad? Hold the menu button and power button down till the apple comes up, goes away then try turning on? I'm presuming it has something to do with the app update which was already having issues.. | ||
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lisahinson private msg quote post Address this user | |
| There was a time this worked: Urgent Onsite requests - Matterport (650) 437-6159 PRESS EXT. 4 It's worth trying?? | ||
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abalkhail private msg quote post Address this user | |
| New info, I have tried to us the Mark Features on an old model it's working fine, the issue with all the models from last month. I have also tried to upload the model and get this message: Upload Error The model could not be uploaded contact matterport technical support (code:-11) |
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Property3dNZ private msg quote post Address this user | |
| @abalkhail Any news from MP? | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @abalkhail @OpenHouseOptics @Property3dNZ @lisahinson Could the problem be related to the new Matterport Capture app as documented here ... ✓ Urgent: Do NOT Update Matterport Capture App Dan |
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abalkhail private msg quote post Address this user | |
| No news from MP yet, they replied that they are looking into it, but I have tried now to work on the models and the Mark Features are working fine! There is only one model that if I try to use the Mark Features the app will crashes. |
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Putten NLD |
DannyBasting private msg quote post Address this user | |
| Did you try to duplicate the model on your ipad? Maybe somehow the copy will either work, or let you upload and reprocess the model. Worth a shot I'd say. | ||
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Property3dNZ private msg quote post Address this user | |
| @abalkhail That's something at least! It would be a massive issue if it continued to affect everything! @DannyBasting that's a good idea have you tried that @abalkhail? |
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abalkhail private msg quote post Address this user | |
| @DannyBasting yes we have, but we get an error -11 even on the duplicate model. | ||
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