Matterport Capture App Shutting Down4794
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Saint Louis, MO |
Invelop private msg quote post Address this user | |
| In the middle of a large commercial scan. Everything going great. Head up to the fifth floor and the light is not conducive, so we pause for two hours and then restart iPad and scanner to finish the model. Place the scanner back on a previous SP - spins, transfers, aligning....App closes and back to the home screen. No warning, no error messages, just shuts down. Tried multiple locations in the model to start from again and again - same results. No choice other than to initiate a new model and everything works as it should for the duration of the job. Scanned another space this morning, no problems. Suggestions are welcome, but we are early adopters and frequent producers of MP models and have never had this happen before. I'll blame a glitch in the matrix and not bother with the lackluster MP support, so I figured on commenting here about our issue because apparently "they read every word" of the MUG. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Invelop Start here (even while we re-read your post): ✓ Emergency Check List: Matterport Capture App Dan |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Invelop Also see this post yesterday (Moonday, 12 June 2017) by @Integratedman whom identified a known firmware issue that he says Matterport will push-out in the next week: ✓ Camera not completing exterior 360 pans Does any of the description here match what's happening to you? From yesterday's discussion was this suggested workaround ... Quote: Originally Posted by @TrustedPhotoDC Dan |
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NestorSarmiento private msg quote post Address this user | |
| It happened to me once. In my case, the problem was one of the last scans I did. I deleted two or three scans, after that I was able to continue. Please tell how you managed to solve your problem. Thanks and good luck! *edit* I guess this applies: "16. Duplicate the Model – and then delete some of the scans. That might help trouble-shoot" |
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Saint Louis, MO |
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| Done everything except for duplicating and deleting some of the SPs. Will try asap. Thanks for the tips Mohels. | ||
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Saint Louis, MO |
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| Update - figured it out by virtue of extensive troubleshooting, updating, power cycling, etc. | ||
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