Urgent help needed [8:45 pm Tokyo Time)4503
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| I am onsite and my capture app is crashing while aligning I have rebooted both devices several times and tried scanning in a different area Same problem I am thinking of reinstalling the capture app, am I correct in thinking that all my previous scans will remain on the iPad if I delete the capture app and then re download and re install Thanks |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3dshowcaseuk I believe the answer is yes. If you delete the app, your data goes poof. Is it possible that the camera "sees" sunlight? If you are outdoors on a cloudy day, clouds do not block the sun. Can you try scanning closer to the previous scan? Can you post a few pictures of your the space you are trying to scan in? Dan |
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| Ok so I just created a new model left the camera exactly where it was and scanned as if it was the first scan of the day and voila it didn't crash I have tried duplicating the model and it still crashes, I have deleted 8 scans back and tried and still crashes It's as if the model is corrupt Any iddas |
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Viewing private msg quote post Address this user | |
| @3dshowcaseuk I had the same problem. Try taking a 360 view and then scan again and see what happens. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Can you start over? | ||
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JonJ private msg quote post Address this user | |
| Try opening a new model and start scanning again, in an area where you were able to successfully scan previously, to see if you have the same issues during alignment. This will help you determine it is the app or if it is the particular area you are scanning that is the problem. | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Can you post the mini-map (screen capture) and photos of your environment? | ||
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| I was going to avoid starting over | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Are you using a level on every scan? I wonder if your first scan was not level. For example, one of the tripod legs was not fully extended and you did not use a level and did not catch that. | ||
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 StandardMember Wandsworth U.K. |
RobinLycka private msg quote post Address this user | |
| Try using the preview scan feature and see if you can spot any obvious issues, not sure if you´d see if the camera is level or not. If you see any strange issues, delete the scan. Also, might sound silly, but maybe check the storage. It seems that technical issues are more prone to happen as the ipad starts filling up (knowing that you´ve done some pretty large scans). |
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| Have a look https://drive.google.com/open?id=0B9icmzPZ2alNampsZjhZZzR6Vlk |
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GarySnyder private msg quote post Address this user | |
| Robin is right on some older iPads when you reach the 175 mark you start getting crashes. Were you shooting near a window or mirror that could see sunlight the camera will sometimes keep shooting then just fail to align any more. I've even had it keep chugging along only to find that the scans are all over the place due to unforeseen sunlight bouncing off the floor or other surface like a wall. You should not have to start completely all over you just need to find the offending scans. One other issue that has bit me in the tush some time is the wondering scan. Check your mini map to make sure that your last scan is where it's suppose to be as you may find it has a mind of it's own and located it self some where entirely different. if that was the case you will get continues alignment errors till you remove the scan and shoot the shot over. Please let us know how you made out and good luck. |
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| Ok folks Thanks for your help I just delete the second floor as I had only done 10-15 scans and I started again at the top of the stairs and it is aligning again Thanks for all Your input |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3dshowcaseuk Great solution. Best Dan |
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Belfast, United Kingdom |
3dshowcaseuk private msg quote post Address this user | |
| Absolutely flying along now without any further issues worth noting everyone in case it may happen to one of you Thanks again |
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 MP2FPFloor Plans Bangkok THA |
mp2fp private msg quote post Address this user | |
Great - good luck with the rest of the scan  |
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