Matterport Adds Live Chat: Sales & Support?4199
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| Hi All, I notice today (29 March 2017) that Matterport added live chat for sales and support to some of its website. If you are having trouble getting a fast reply from support, try this Matterport Page. It looks like they try to force you to enter your email address to triage the inquiries first; BUT, if you wait long enough - without entering your email address - you get a real person at Matterport. It's not clear if that person is sales or support. My guess is that Matterport is rolling it out with sales first. Below is a chat exchange I had earlier today (Wednesday, 29 March 2017). I was surprised by the answer that Matterport would consider using its platform for a space of 40,000 SQ FT with 300+ scans (sounds like a sales person saying that) because their support site officially says models larger than 200 scans are not supported and prone to [multiple issues]. If I am wrong about any of the above, please post below ... Best, Dan ---   ≈   Could not convert link |
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Property3dNZ private msg quote post Address this user | |
| Wow! That's exciting I wonder how much hands on training the guys looking after it have had..... | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Property3dNZ Obviously not enough support training that the answer was wildly differed from their support site. Since Matterport reads every word of our Forum, I could imagine that there will be some discussion about checking the We Get Around Network Forum knowledge base before answering.  Dan P.S. Time to head out for dinner |
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Property3dNZ private msg quote post Address this user | |
| @DanSmigrod Isn't it business 101 to know what your talking about lol! Thanks for yet another brilliant update Dan! Marcia Ps I'm having lunch  |
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StevenHattan private msg quote post Address this user | |
| @DanSmigrod You're cracking me up. hahahaha I'm sure Matterport will be checking this forum for answers. haha Enjoy dinner. |
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justinv private msg quote post Address this user | |
| @DanSmigrod I cannot believe they have a living person online answering chat boxes. Of course it is sales force but maybe in future it will include support. Did you ever see a job posted for that position? |
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Frisco, Texas |
Metroplex360 private msg quote post Address this user | |
| Kudos to Matterport for adding another great resource. The answer provided by support was excellent. | ||
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