Recovering a shoot2090
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3Dwalkmethru private msg quote post Address this user | |
| I accidentally deleted the shoot file of a project and I need to recover it is there a back up file in Matterport System. It was not backed up on my end .. Thanks |
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3Dwalkmethru Matterport will reprocess an existing Matterport Spaces 3D tour that is public. Essentially, you could have two of the same model and label one with agent x contact info and label the other with agent y contact info. Is that helpful? Dan |
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3Dwalkmethru private msg quote post Address this user | |
| Very helpful Dan .... Question is the process? Do I contact Matterport to request the reprocess? I don't have the original file only the processed link and embed code .. Thanks |
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @3Dwalkmethru Great! Yes. Use the "Ask Support" link above. It's in the "Matterport" Banner under "Helpful Matterport Official Links" Dan P.S. Please see these related MUG Forum posts: Why You Do Not Want to Delete 3D Models URGENT Workshop 2.0-Do Not Delete 3D Models Why do I want to save old scans? |
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3Dwalkmethru private msg quote post Address this user | |
| Thanks again for always being there !! | ||
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aerialpixels private msg quote post Address this user | |
| Is it even possible to 'backup' the shoot files that are on the Matterport Capture app into external storage? | ||
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