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MatterportPro3ProblemsTips

Video: All About the Matterport Pro3 Camera TMount20858

Matterport
Camera
Repair Service
Gainesville, Florida
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WGAN
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Boston
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Thanks Mike!
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WGAN Forum
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Atlanta, Georgia
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@MatterFix

Thanks SO much for creating and posting this Matterport Pro3 Camera TMount video.

For those that experience a problem with a Matterport Pro3 Camera TMount, this video identifies the three different Matterport Pro3 Camera tripod mounts; workarounds/recommendations and, if necessary, to send to www.MatterFix.io for repair.

Please keep those videos coming1

Best,

Dan

===

Video Summary
Troubleshooting the Matterport Pro3 TMount Tripod Quick Release Adapter

✅ 🔍 Understanding Three Adapter Versions
The video introduces three T-mount versions used with Matterport Pro3 cameras: two official models and one unofficial beta. The latest official version has a flat barrel area and a stainless steel pin, while the previous one is fully round but still uses a stainless steel pin.

✅ ⚠️ Beware of the Beta Adapter
A problematic beta version with a brass pin and internal screw flaw is circulating, particularly on eBay. This screw may loosen and jam the adapter, making it irretrievable without disassembly.

✅ 🛠Operational Characteristics of a Good Adapter
Correctly functioning adapters exhibit slight but firm resistance when twisted. The clutch mechanism allows smooth camera rotation atop the tripod. Play or free spinning indicates malfunction.

✅ 👁Visual and Functional Checks
Users are guided to inspect gaps around the mount, ensure grab arms move smoothly, and check that the adapter locks securely. Uneven pressure or misalignment can cause damage or improper operation.

✅ 🧰 Adjusting the Adapter
The tension in the arm can be fine-tuned using a T15 Torx screwdriver. Proper resistance ensures stability without being overly tight or loose.

✅ 🚨 Common Problems and Fixes
Misalignment can lead to errors like the "unstable" warning in the capture app. Solutions include reseating the camera properly, changing the tripod or adapter, and in severe cases, sending the unit for repair.

✅ 🧩 Dislodging a Stuck Adapter
If the T-mount becomes stuck, users may attempt to free it by loosening and rotating it or tapping strategically. Persistent issues may require professional servicing or careful disassembly.

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