WE ARE TERMINATING YOUR LEGACY ACCOUNT20664
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WalkThrus private msg quote post Address this user | |
Well said @schaferu!  Some of my commentary will probably have been covered by others at some point, but I think now more than ever, it's relevant. Whilst there's a range of other solutions & products that exist in the market, in terms of integration, accessibility, user experience, functionality & overall benefits, it's difficult to find anything else that comes close to offering everything that Matterport currently provides. That's not to say that they are infallable, and of course there may be something else that eventually supercedes them. Personally, I think CoStar should bear this in mind. For short-term rentals and property sales, hosting is rarely an issue: you either charge them a small amount for a short hosting period, or you offer a recurring monthly hosting fee, by client or model. The Classic plan & to some extent the newer plans, are therefore a good fit for these. For all other situations, it becomes a bit more complex. For example, there are a host of MSPs that focus on hospitality, events, retail, arts & culture, where spaces may need hosting in the long term, and often without any need for revisions or additions. This presents a situation where active spaces is incredibly limiting, and counterintuitive to these types of clients & spaces. I accept that hosting needs to be chargeable. What I find hard to accept is the lack of flexibility on pricing, and the lack of consideration for those with business models different to those that find their success in real estate & construction. I really hope this recent exchange provides some platform for CoStar or the current board to review & consider their next steps & their structure. |
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| Post 26 • IP flag post | ||
 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
Quote:Originally Posted by @DanSmigrod Hi All, In reply to my email to Matterport yesterday I received this good news email from Matterport -- also yesterday -- at 11:20 pm ET Tuesday, 28 January 2025: === Hi Dan, We want to clarify the recent communication about Classic Plans. To confirm, Classic plans are NOT being canceled starting in February. We apologize for any confusion caused and assure you that your Classic plan remains unchanged. If you have any questions or concerns, please don’t hesitate to reach out to our support team—we’re here to help! https://support.matterport.com/s/contactsupport Thank you for your understanding and continued support. Best, Jay -- Jay Remley Chief Revenue Officer Matterport === There was no explanation given for the emails that were sent to Matterport Service Providers indicating to the contrary. Dan |
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| Post 27 • IP flag post | ||
 WGANFan Club Member Perth AUS |
schaferu private msg quote post Address this user | |
| Thanks Dan and @jayremley, We appreciate the heads up and confirmation. |
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| Post 28 • IP flag post | ||
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ron0987 private msg quote post Address this user | |
| @DanSmigrod I am happy to hear that but again that makes no sense why would that information get sent out to just be retracted, | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @ron0987 Yes. I wish the news came with an explanation given for the emails that were sent to Matterport Service Providers indicating to the contrary. At least the message was unexpected good news. Dan |
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| Post 30 • IP flag post | ||
 WGANBasic Member Brainerd, Minnesota |
Distinctive360 private msg quote post Address this user | |
| @DanSmigrod thanks Dan for this good news information - I will be confirming this at my tomorrow's conference call on just why this letter came out in the first place. | ||
| Post 31 • IP flag post | ||
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WGAN Forum Founder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @Distinctive360 Yes. Glad it is very good news. And, yes, I would  to know why the letter camera out in the first place.Best, Dan |
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| Post 32 • IP flag post | ||
 WGAN FanClub Member Suisun City, California |
ScanYourSpace private msg quote post Address this user | |
| @rhelling whos your main customer of matterport? realtors? | ||
| Post 33 • IP flag post | ||
 WGAN FanClub Member Queensland, Australia |
Wingman private msg quote post Address this user | |
| I do not think they want to close classic accounts, I believe they have mess in their support team. I reported them a few days ago that their trim tool did not work. In fact it was broken at least 1-2 months before I reported. First reply: It is not us, it is your problem. Try different browser and devices My reply: I only use Chrome on Windows. Using tablets and phones with your workshop is very unusable. I tried Edge just for test and the trim tool shown the same problems under Edge Second Reply: Ok, it works on our side. Can you generate some file.(They mentioned it and gave a link. However I was busy and did not reply fast) Third Reply: You are not sending us any file. If problem solved and you do not reply we will close your ticket My Reply: Sorry I am busy now, I will do it within next 2-3 days Fifth Reply: Oh, we have just tested the trim tool and found it not working . We are going to fix it. That's the last communication and as you can see the first thing they do is trying to pin any problem on a user. Moreover first three replies are from all different support people. None of them seemed to actually check if there was a problem with trim tool.. all they were trying to do was to pin it on a user and close my ticket. Now, it may seem to be irrelevant but I do not think so. A couple of weeks ago had spent over 15 hours on the phone trying to figure out why I could access ATO(Australian version of IRS) services to submit my tax return. I had chat with 4 different support persons from ATO. Everyone asked me to do some drastic changes to my government apps and my account with a government. Every time they told me to do it, I asked whether they were absolutely sure it would fix my access problem. Everyone said "sure, that's how we were told to troubleshot and my solution is the last method on the list". None of these drastic changes fixed anything for me. However any new support person I called after told me that the previous person told me wrong information and it's only them were going to help me to fix all problems. I finally got a hold of a guy who could fix it. And your know what he told me.. he wrote all these troubleshooting steps for their support and he had no idea why their support people trying to tell customers things that not even on his troubleshooting guide. He said it should be clear from his guide to anyone in their support that in the cases like mine he was the one and only one who their support should refer customers like me. It took him 10 minutes to fix, while all 3 before took hours of my time. What I am saying is that big companies, private or government have hired a lot of people who simply do not want to work at all or have troubles reading simple guides created for them. |
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MeshImages private msg quote post Address this user | |
| I am absolutely convinced, that classic accounts will be closed soon after the acquisition (through Costar or anyone else). If I would acquire Matterport, 1st thing I would do is to clean up the contracts. I want to know, how many people really use my product. I would definitely eliminate this multiple contract situation per partner. By doing this I would probably offer some kind of classic vault product in new plans for Pro1 and Pro2 scans (and similar) comparable to the "archive spaces" service. A classic vault with limited features. Therefore I see the end of grandfathered classic plans coming, as soon as the acquisition deal is closed. And you what? The closure of classic plans can be a good move for all of us when done right (with a fair migration offer). |
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| Post 35 • IP flag post | ||
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ron0987 private msg quote post Address this user | |
| @MeshImages unfortunately I totally agree the classic plan is a boat anchor around the neck of Matterport. I don’t even think in the big scheme of all Matterport there is that many Classic Plans left. They are not that popular you can’t give them away or sell them anymore. I think they are a pain for Matterport to manage. If they were smart the easiest way to drop the plan would be release a new camera. Reduce support for the Pro2 and that would all be minor issues nothing big, but the biggest reduction in support would be no longer support Classic Plan, 6 month implementation. But I agree with a lot that is said Matterport got internal issues they need to get under control. I still believe they have design issues with the Pro3. Their customer service is the worst. But I do think we are seeing the beginning of the end of the classic plan. There is no way those emails got randomly generated. I think they were released to early. Just my thoughts. |
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| Post 36 • IP flag post | ||
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WGAN Basic Member Brainerd, Minnesota |
Distinctive360 private msg quote post Address this user | |
| @ScanYourSpace yes, I would say 75% realtors - | ||
| Post 37 • IP flag post | ||
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WGAN Basic Member Brainerd, Minnesota |
Distinctive360 private msg quote post Address this user | |
| @DanSmigrod Thanks Dan for your help in clearing this up with MP - updated email from this morning. We had reached out to you recently informing you that your Classic account will be canceled starting in February. We want to clarify that Classic plans are NOT being canceled starting in February. We apologize for any confusion caused by our recent communications and assure you that your Classic plan remains unchanged. As long as your payments are up to date, you will retain full access to your Classic plan. While we continue to fully support Classic plans, we encourage you to consider upgrading to a current plan or opening a separate plan to take advantage of the latest features and capabilities not offered on our legacy Classic plans. If you have any additional questions or need further clarification, please don’t hesitate to contact us. We’re here to help! Thank you for being a valued Matterport customer. |
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