Giraffe360 cancellation and billing issues19359
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 WGAN FanClub Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| Everyone, I need help because I signed up to try a giraffe 360s equipment and was told that I only had 3 months to start and communicated that with them very openly. I have asked numerous times how to return the equipment and get no reply. They continue to bill me long after my trial period nor are they offering information how to cancel my account. So if you are considering giraffe 360 I would pause and if you are having similar issues, please detail them below. If you know a senior representative or the owner of giraffe360 please have them contact me ASAP. It is now past 3 months and they continue to bill me and they continue to refuse to give me information how to return my camera. |
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GarySnyder private msg quote post Address this user | |
| @getmyvr I had spoken with Giraffe360 some time ago and I wasn't impressed with their business model. In addition they seem too full of themselves. I'm not sure how you paid for your monthly subscription but I would contact your credit card company and dispute the charges. If you pay by direct debit just cancel your direct debit. Good luck in getting this all sorted out. |
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WGAN Fan Club Member Buffalo, New York |
GETMYVR private msg quote post Address this user | |
| I'm pleased to inform everyone that I was contacted by my success representative and everything is okay. I could not be more happy with the results. | ||
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 WGAN ForumFounder & WGAN-TV Podcast Host Atlanta, Georgia |
DanSmigrod private msg quote post Address this user | |
| @GETMYVR [@quote=GETMYVR]I'm pleased to inform everyone that I was contacted by my success representative and everything is okay. I could not be more happy with the results. @GETMYVR Thanks great news. Thank you for letting us know. --- Hi All, The following may be helpful to anyone else that may have a concern. I received this note from GIRAFFE360 CEO Mikus Opelts: ===== Hi Dan, Thanks for reaching out and making us aware of this issue. First of all, I apologize for any inconvenience in contacting us. In terms of any cancellations, we have a 30-day notice before the contract renews. We offer multiple outlets to contact our support team - using the user dashboard or Customersuccess@giraffe360.com. Though in any case, any customer is welcome to contact the head of our US Customer Success directly, Sam Kakar, at 786-744-3818 or 917-783-1488; samuel.kakar@giraffe360.com Best regards, Mikus Opelts CEO ===== Happy holidays, Dan |
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